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Daniel

Hornbill Users
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Everything posted by Daniel

  1. Daniel
    Hi @Daniel Dekel, we did start seeing this today, issue is in background, logo and text in footer we are using Primary Company thanks Daniel
  2. Daniel
    Hi All, it looks like after the latest update Employee Portal header background image has been reverted to Hornbill one. Also, the footer shows Hornbill contact details now. Is anybody having same issue? Thanks Daniel
  3. Daniel
    +1 from us
  4. Daniel
    Hi @James Ainsworth, I was off for 3 weeks. This seems to improved. thanks Daniel
  5. Daniel
    @James Ainsworth, it seems to be Ok now... I will keep monitoring this "issue". Thanks Daniel
  6. Daniel
    Hi All, Service Manager is very slow and not responsive. Do you know if there are any issues please? Thanks Daniel
  7. Daniel
    Hi All, there is refreshing problem on "My Activities" section. The notifications numbers keep changing after refreshing the page and are different in different web browsers (Edge + IE) Edge: Edge after refreshing: IE: Any suggestions please? Thank you Daniel
  8. Daniel
    now it's even worse. Any help will be appreciated thanks Daniel
  9. Daniel
    Hi, filter in Assets Management works intermittently. Most of times, after typing the phrase I need to delete part of it and re-type it in order to get any results. This is on (up-to-date) Edge browser. Thanks Daniel
  10. Daniel
    +1 for us thanks
  11. Daniel
    Hi All, it looks like I am not getting any notifications when the request is updated (via "update" field). I am the owner of the request and the call has been updated by another Analyst. Is anyone having the same problem please? Thanks Daniel
  12. Daniel
    Hi @Berto2002, have Basic Users got "Docmanager Portal" role? Regards, Daniel
  13. Daniel
    Hi, any plans to implement this option please? thanks Daniel
  14. Daniel
    It seems to be OK now - thank you Daniel
  15. Daniel
    same problem
  16. Daniel
    Hi James, it is working now - thank you! Regards, Daniel
  17. Daniel
    Hi, I have problem with adding new contacts (error message below), any ideas why please? Thanks, Daniel
  18. Daniel
    Any update on this one please? Thanks Daniel
  19. Daniel
    Hi @James Ainsworth, thank you for your response. My config is quite simple, see pictures below. Finally, I got it working by adding an additional node which changes the sub-status. Without this node system won't change a request status back to open, even after Customer uploaded the attachment. thanks Daniel
  20. Daniel
    Hi @Jeremy, did you test it? Is it actually working? The reason I'm asking is that it doesn't seem to work for me Thank you Daniel
  21. Daniel
    +1 please
  22. Daniel
    we have the same problem thanks Daniel
  23. Daniel
    +1 for us
  24. Daniel
    @Deen, It works now. Thank you!
  25. Daniel
    same problem
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