Daniel

it seems to work. Thanks

Thank you Gerry Daniel

Hi, Is there any option to turn the menu auto-hide off? This affects only Basic Users on a Self-Service Portal (Employee Portal). When you go to the user's profile it seems to be fixed to the page. Thanks, Daniel

These are Basic Users. The link: https://live.hornbill.com/nph/servicemanager/request/view/SR00000127/ (this is the link from the default "ResolutionNotification" email template). I think... it should be: https://live.hornbill.com/nph/servicemanager/selfservice2/request/SR00000127/ and I am going to test it.

Hi All, When the analyst resolves the request - Business Process sends to the customer an "update email" with the link to the request. After 5 working days the "resolved" request status is automatically being changed to "closed" status. When Customer wants to open the "closed" request using the link it is not allowing him to do that. Is there any way to change system behavior in this matter? Thanks Daniel

suspending and unsuspending the user account actually helped. thanks

Thanks James... I'll see if there is any difference

+1 from us

Hi James, Just one single user as far as I know. Other basic user accounts seem to work fine. Bear in your mind that not everyone started to use Hornbill yet, so it might be more "not-working" accounts in our organisation. thanks, Daniel

Thank you for your reply Nasim... yes, the user is going to the "https://live...." url as we use "Employee Portal" not the previous "Service" one. Thanks Daniel

Hi All, basic user trying to login (Single Sign On) getting an error message like in the picture: Roles assigned: Any help appreciated. Many thanks Daniel

+1 for viewing attachement images in the browser - please