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JoanneG

Hornbill Users
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Topics posted by JoanneG

  1.  

    Request Ticket - edit answers on the questions

    By JoanneG, in Service Manager

    • 0 replies
    • 33 views
  2.  

    User updating Request when the Status is Resolved or Closed

    By JoanneG, in Service Manager

    • 5 replies
    • 275 views
  3.  

    Business Process for First Time Fix - Service Level Information to be Displayed

    By JoanneG, in Service Manager

    • 3 replies
    • 321 views
  4.  

    Can you do a Bulk Update of Existing Assets i.e. update the State to Archive

    By JoanneG, in Service Manager

    • 3 replies
    • 322 views
  5.  

    Routing Rule for Emails for Request to be Logged and Resolved

    By JoanneG, in Service Manager

    • 6 replies
    • 379 views
  6.  

    Reporting / Board's

    By JoanneG, in Service Manager

    • 1 reply
    • 313 views
  7.  

    Error on authorisation node within Business Process

    By JoanneG, in Service Manager

    • 2 replies
    • 389 views
  8.  

    Requests being Responded to by Email when Status is Closed

    By JoanneG, in Service Manager

    • 3 replies
    • 423 views
  9.  

    Admin Audit Trail

    By JoanneG, in Service Manager

    • 2 replies
    • 415 views
  10.  

    Business Process - Approval / Reject Question

    By JoanneG, in Service Manager

    • 2 replies
    • 400 views
  11.  

    Request logged using Auto Routing from Email which is bringing up error (but only on 2 requests)

    By JoanneG, in Service Manager

    • 1 reply
    • 557 views
  12.  

    Routing Rules/ Routing Rule Template Advice

    By JoanneG, in Service Manager

    • 3 replies
    • 645 views
  13.  

    Requiring Filtering/Reporting on Incidents / Service Department which are located within particular Dept

    By JoanneG, in Service Manager

    • 1 reply
    • 649 views
  14.  

    Hornbill Clean Utility

    By JoanneG, in Integration Connectors, API & Webhooks

    • 5 replies
    • 1,010 views
  15.  

    Change Management BPM Failing

    By JoanneG, in Service Manager

    • 2 replies
    • 697 views
  16.  

    Hornbill Clean Utility

    By JoanneG, in Integration Connectors, API & Webhooks

    • 1 reply
    • 745 views
  17.  

    Change Management Business Process and Adding Requests to Boards

    By JoanneG, in Service Manager

    • 3 replies
    • 745 views
  18.  

    Create Business Process which will allow Request to be Automatically Closed

    By JoanneG, in Service Manager

    • 3 replies
    • 814 views
  19.  

    Reporting Query

    By JoanneG, in Service Manager

    • 5 replies
    • 947 views
  20.  

    Advanced Analytics - Widgets -SQL advice

    By JoanneG, in Service Manager

    • 1 reply
    • 529 views
  21.  

    Service Manager - Logging Request - Service List

    By JoanneG, in Service Manager

    • 5 replies
    • 1,089 views
  22.  

    Asset Management

    By JoanneG, in Service Manager

    • 2 replies
    • 611 views
  23.  

    Asset Management

    By JoanneG, in Service Manager

    • 1 reply
    • 541 views
  24.  

    User Licence - Job Share Users

    By JoanneG, in Service Manager

      
    • 2 replies
    • 859 views
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