Business Process - Approval / Reject Question

[JoanneG]

Good Afternoon

 

Please can someone provide me with some advice, we have a Business Process created for requests for new Starters within the organisation.  However when the Line Manager is authorising the request, if they choose to reject the request, they then are required to put a reason why the request is being rejected however this is not updating on the Timeline which I am wanting... 

[Steven Boardman]

@JoanneG there is an option in the business process designer to help here.

 After your rejection outcome, you can add a node which can get you the details of the last authorisation (see image below)

 

One of the output parameters for this node is the Completion Details

If you now follow the above with a node - Service Manager > Entity > Requests > Update Request > Timeline

You can use the variable picker to inject the Completion Details into the Update Text field of this node and post the authorisation rejection reason to the timeline

Hope that helps

 

[JoanneG]

Thank you Steven