JoanneG Posted September 20, 2022 Share Posted September 20, 2022 We have a Business Process for a First Time Fix, however we've had a query were it is showing that it has breached, due to the Resolved By details not working. One looking at the request, within Information it isn't showing the Service Level information i.e. Response Time and Resolved Time (completed times) like it does on normal request (as per screenshot below). Just wondering what I am missing from the business process... Thanks in Advance.. wwl-new-incident-ftf-process-service-desk-ad-pwd.draft.bpm.txt Link to comment Share on other sites More sharing options...
Steve Giller Posted September 20, 2022 Share Posted September 20, 2022 In the Workflow you give the Request an SLA after you have marked (and therefore destroyed) the Timers, so there are no times to display. 1 Link to comment Share on other sites More sharing options...
JoanneG Posted September 20, 2022 Author Share Posted September 20, 2022 On looking at the request list for the First Time Fix requests the SLT is showing clear, because the request as been fixed as being logged, I was thinking this should be Green and not clear... is there something I'm missing? Link to comment Share on other sites More sharing options...
JoanneG Posted September 20, 2022 Author Share Posted September 20, 2022 Thank you swapped that around... now working... Link to comment Share on other sites More sharing options...
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