Hornbill Clean Utility

[JoanneG]

Trying to run the Hornbill Clean Utility to remove Change Requests due to going live soon, but receiving an error when running from command prompt.  I have run the utility previously prior to go live for service manager incident / service request, but over a year ago now..

I am nervous with the conf.json file as only want to remove changes, do i just leave the required fields in and remove others i.e. Request types "change request" "Requestreferences"

 

The following details are in my conf.json file {
    "CleanRequests": true,
        "RequestReferences":["
CH00006679"],
    
}

[Steve G]

Hi @JoanneG,

The decoding error is due to this erroneous comma in your config:

 

Removing this comma would mean that just Change Request CH00006679 is deleted.

Cheers,

Steve