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Drew Davies

Hornbill Users
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    38

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Topics posted by Drew Davies

  1.  

    Emails with attachments

    By Drew Davies, in Service Manager

      
    • 15 replies
    • 2,543 views
  2.  

    Ability to re-use a Business Process stage

    By Drew Davies, in Service Manager

      
    • 14 replies
    • 2,610 views
  3.  

    SLA Escalation Events

    By Drew Davies, in Service Manager

      
    • 12 replies
    • 1,907 views
  4.  

    Round Robin/Analyst Calendar

    By Drew Davies, in Business Process Automation

      
    • 9 replies
    • 1,880 views
  5.  

    Business Process Usage

    By Drew Davies, in Service Manager

      
    • 8 replies
    • 1,843 views
  6.  

    User Status via Importer

    By Drew Davies, in Integration Connectors, API & Webhooks

    • 7 replies
    • 770 views
  7.  

    Display a board on a Slideshow

    By Drew Davies, in Service Manager

    • 5 replies
    • 1,429 views
  8.  

    Show custom field data in the 'Customer' section of a call log

    By Drew Davies, in Service Manager

    • 5 replies
    • 1,303 views
  9.  

    Resolve Time Measures

    By Drew Davies, in Service Manager

      
    • 3 replies
    • 1,390 views
  10.  

    Add all attachments on ticket to automated email

    By Drew Davies, in Service Manager

      
    • 3 replies
    • 1,130 views
  11.  

    Conditional Dashboard?

    By Drew Davies, in Reporting

    • 2 replies
    • 1,293 views
  12.  

    Deletion of old Service Levels

    By Drew Davies, in Service Manager

      
    • 2 replies
    • 1,074 views
  13.  

    Aggregate Value Colour

    By Drew Davies, in Reporting

      
    • 1 reply
    • 1,402 views
  14.  

    Active State ordering

    By Drew Davies, in Business Process Automation

    • 1 reply
    • 1,100 views
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