Stuart Torres-Catmur

@Steven Boardman Thanks. That's most helpful

@Victor Just in case you weren't made aware, we got Expert Services to sort this for us last week. Regards Stuart

Can Service Manager be set up to automatically send an email to the new request owner when a request is assigned to them? I'm talking about each time a request is manually assigned to someone.

@Victor Ah, I see. Ok, I shall ensure I check it after we update to 1322. Thank you sir!

Thanks @Victor I just checked and I can't find guest.app.search.hideFaqAnswers in Service Manager application settings We are on build 1310

@Victor Does this release contain the fix for this issue?

@Victor Bingo! Thanks

@Victor I'm not sure I quite understand what I need to do here. We got the Simple Lists role working earlier this year after software updates so that Users could add/update/delete entries by amending it slightly - see this post: Now it's stopped working again, probably due to changes made in recent software releases. In respect of your proposed solution, I wouldn't have a clue what to strip out/leave in from a copy of the Admin Role in order to make this work. The existing role Simple Lists was working previously. Surely it should be just a case of making the odd minor tweak here or there to get it working again. The idea of this role was to give development staff the bare minimum permissions required for Simple Lists. If I give them a stripped back Admin Role, I'd be concerned that I'm giving them too much rather than not enough. Any other suggestions? Or have a completely misunderstood your advice?

We've recently had some network/infrastructure issues that have caused a massive amount of sent messages to fail - the latest one started this morning. Is there a way to attempt resending all failed messages, rather than going into each individual message? We've got thousands of these now.

@Martyn Houghton Thanks. A colleague of mine checked that on Friday and that was indeed the case. Credential Manager on a user's device was trying to log into the mailbox with out of date credentials and locking it up. We've cleared it now. Mystery solved!

@Gerry Thanks. I thought that would be the case. We'll track the AD account activity to see if that provides any clues.

We are having a repetitive issue with one of our Outlook mailboxes dropping out of integration with Hornbill. Each time, the error appears to be a password reset issue, but nobody is doing this and the account is set to Password does not expire. I've had to reset the passwords in both Active Directory and Hornbill several times over the last two weeks for <email address removed> to resolve this. Has anyone got any clues as to what the issue might be please? This is not a newly set up mailbox. We've been using it for a few months now. Admin Edit: Confidential or sensitive information removed (email address)

@James Ainsworth Thank you

@James Ainsworth Thank you. Where do I find the system setting mentioned please? servicemanager.portal.requests.showStaffRequests Does this allow basic user managers to see requests raised by their basic user staff? This may be of some value to us.

@James Ainsworth Thank you

Hi I saw a post from a couple of years ago that seems to cover this. What we envisage is an option for the customer to share their request with another customer so they can ideally view it on the portal and receive notifications when it is updated. I'm often having to copy in various parties to keep them up-to-date with a particular request. They are normally a group of basic users who are either experiencing the same issue. This would be particularly handy where we've had several requests logged for the same issue, linked them and then just use one request to track progress to solution and keep everyone who reported the issue informed. It there anything in the pipeline?

@James Ainsworth

@Victor and @Chaz Went up to 1292 last night. Sorted. Thanks

@Victor and @Chaz Thanks for the update. Will deploy 1291 this evening and let you know.

Since updating to build 1288 this morning, we no longer have the option to print the questions in a request. Attached is a screenshot example showing the options we have got.

@TrevorKillick Shucks, should've exploited that while we had the chance! (only kidding) No, that makes perfect sense. Thank you

@TrevorKillick Thank you. Would you mind elaborating on the matter of "tightening our restrictions around licensing" please? Is there about to be a change to the pricing model?

@TrevorKillick Change Management User and Problem Management User were also removed from Super User permissions. We don't mind the change in principle, but some notice to us beforehand would've been appreciated

@Martyn Houghton Any joy finding what permission allows this?

@Victor Yup!