We have set up a number of services and catalogue items in the last few weeks. Half have been set up by one person, the other half by another person.
The ability to print requests and the print options work on half the catalogue items, but for the other half of them, although the print icon is present, when clicked, nothing happens (i.e. print options are not presented)
It appears that the latter have been set up differently somehow so that this feature isn't enabled, but we can't find setting that controls this according to Service / Catalogue item.
Please help