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Stuart Torres-Catmur

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Everything posted by Stuart Torres-Catmur

  1. Stuart Torres-Catmur
    @Victor Mike is talking about the Email request update option within a Service Manager request When we try to format or copy and paste things in, formatting goes a bit weird. E.G. plain text paste results in a different font to the template font. Text size has to be 16pt to be readable size - compared to 11pt in other email apps. It does work a bit better since last update, but still a bit tricky to use. Stuart T-C
  2. Stuart Torres-Catmur
    @James Ainsworth That looks like what we need. Hoping to get it set up in the next week or so. Thank you sir!
  3. Stuart Torres-Catmur
    Thanks @Steve Giller Now we can get the annoying attributes population removed - hurrah! Noted about LDAP version update. Kind regards Stuart
  4. Stuart Torres-Catmur
    Thanks @Steve Giller We've checked and our Active Directory auto-provisioning json files include "Attrib1":"1", "Attrib2":"2", "Attrib3":"3", "Attrib4":"4", "Attrib5":"5", "Attrib6":"6", "Attrib7":"7", "Attrib8":"8" Clearly this is the reason for the number population. However, to stop it doing this, is it just a simple case of removing these lines from the script?
  5. Stuart Torres-Catmur
    Home>System>Organisational Data>Users I want to add data to the 'About' section of user records using Custom Fields>Attribute 1. This field is populated by default with a '1'. I'm not sure why this is, but every time I enter data into this field and save it, when I check the next day, the field once again is populated by a 1, thus losing my entered data. Any idea why this is happening please?
  6. Stuart Torres-Catmur
    Is there a way to set up Hornbill to automatically export service request data to a location external of Hornbill in the form of a csv file? If so, please could you advise how this could be done
  7. Stuart Torres-Catmur
    Hi @Steven Boardman Thanks, this is exactly the kind of answer I was hoping for. Whether our two organisations can put in the time (and money) to set up this solution remains to be seen. I've certainly done my best to pitch it to them as a significant service improvement/efficiency saving. All the best Stuart
  8. Stuart Torres-Catmur
    Dear Hornbill We have an interesting one for you! A neighbouring organisation is using Hornbill, accessing their instance via ADFS as we do. However, they use the services of our procurement team, who have their business processes set up on our instance of Hornbill. We know that where there is a will there is a way to get them set up to access our instance of Hornbill (e.g. VPN onto an RDS server within our organisation), but wondered if there is a straightforward way for them to access our instance and their own instance without much fuss (e.g. using our Customer Portal)
  9. Stuart Torres-Catmur
    @SJEaton updating Tomorrow morning at about 7:30am
  10. Stuart Torres-Catmur
    Thanks @Victor I understand the Your News explanation and have now removed all the unnecessary ones. It was tedious setting them all up and I did think 'surely this shouldn't be necessary...' I'll get an example of an email not grabbed by the rule [subject LIKE '%Automatic reply: E-Mails On Hold for%' or subject LIKE '%Undeliverable: E-Mails On Hold for%'] for you tomorrow.
  11. Stuart Torres-Catmur
    Thanks @Victor Yes @SJEaton I'll arrange to make the regex change probably first thing tomorrow morning. Victor, in respect of the 'delete Your News' rules, each one applies to an individual mailbox as the Your New bulletin is sent to everyone, so needs to be deleted from each of these mailboxes. Is there a way to have just one rule that applies to this mail item for all mailboxes? Also the code [subject LIKE '%Automatic reply: E-Mails On Hold for%' or subject LIKE '%Undeliverable: E-Mails On Hold for%'] doesn't seem to work. I note that Sam has done individual rules for various email types received to be pushed into a single folder, rather than incorporating multiple mail criteria into one rule. Is the OR statement not supported?
  12. Stuart Torres-Catmur
    @Victor This issue and another one regarding a mailbox rule has prompted me to review the rules we have set up on our instance. The attached shows the list of rules, with the coding used and the mailbox destination where applicable. I've hi-lighted in yellow a few cases where I wonder if the coding is correct or where rules might possibly be amalgamated. If we have autoresponder enabled, I'm not aware of it I can't see any issues with rule order/precedence H routing rules.xlsx
  13. Stuart Torres-Catmur
    Thanks @Daniel Dekel Confirmed - we are no longer getting the plug-in message. Thanks for sorting it quickly
  14. Stuart Torres-Catmur
    Hi @Daniel Dekel Thanks for that. We'll advise our staff to ignore
  15. Stuart Torres-Catmur
    Morning Hornbill This morning we have been getting reports from staff that Internet Explorer browser is asking for temasys plug-in to be installed to run Hornbill Service and Live (see attached screenshots) Seems to have coincided with the release of Collaboration 969. Please advise
  16. Stuart Torres-Catmur
    Thanks @Victor It's about half way through now. No performance issues reported.
  17. Stuart Torres-Catmur
    I calculate that it will continue running for 6 days at current rate of progress!
  18. Stuart Torres-Catmur
    Hello a colleague found we had some issues with mail searching earlier today so I thought it worth reindexing mail to see if that helps. Unfortunately I selected All rather than New, At current rate of progress, this will overrun into the next working day (unless it speeds up significantly. Is there a way to roll this back please?
  19. Stuart Torres-Catmur
    @TrevorHarris Thanks. @SJEaton give me a call. I did the Library sharing thing for our Service Desk recently.
  20. Stuart Torres-Catmur
    @TrevorKillick Thanks. Virgin Pixies! :o)
  21. Stuart Torres-Catmur
    I just checked this morning and it's ok now. Guessing it might've been a browser cache issue perhaps. Or someone's been waving about some pixie dust?
  22. Stuart Torres-Catmur
    Since updating service manager this evening, the Hornbill Community Tile now jumps to Hornbill.com rather than to the forum like it did before. We can work round it, but it's a bit irritating. Please let us know when it's fixed. Thanks
  23. Stuart Torres-Catmur
    @Mohamed @Ehsan Just for the record, SJEaton is running Service Manager build 1322. Another of our users has just reported that her dashboard doesn't seem to work. I haven't seen any fix for this mentioned in the releases between 1322 and 1347.
  24. Stuart Torres-Catmur
    @TrevorHarris All sorted. I hadn't added My Libraroes User after all. That sorted it. Also download issue not occurring now. Sorry for the bother.
  25. Stuart Torres-Catmur
    @TrevorHarris I just saw a post by @samwoo that look like it might be the same or similar to the following issue I'm having. I just published a word document in Document Manager, added it to a library, shared the library with a team. I made sure a worker in the team was set up with library user and docadmin roles. She couldn't find the document. However, when I shared the document (i.e. not via the library) with the same worker as an individual, she could find it but not download it. So, 1st issue - am I missing a step in making documents available for teams to view? sharing on an individual basis isn't practical. Or should this go into knowledge base? i.e. am I using the wrong tool? 2nd issue - any idea why the worker got an error when trying to download the file?
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