samwoo
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Enhancement Requests
Everything posted by samwoo
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Hello, We are in the process of setting up the Self Service Portal. Setting up the PC forms with Nadeem on Monday and Tuesday was very good, but we have identified an issue with the formatting on the Summary area on the Self Service Portal. Our questions can be very descriptive, there is hardly any way to shorten them whilst making sense to the user, so when the answer a question the Summary Area gets very cluttered. This is a mild example, we do have some extremely long questions in PC's against other catalogs. Can the way the Summary screen appear be improved for very long questions? Maybe have the questions run along the top of the answer spanning the width of the Summary box (with padding of course). Samuel
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Just a suggestion, when we create Simple Lists by default the list is ordered in the order you added them. But have a button on the top to allow the user to choose the criteria which controls the list ordering A-Z, Z-A, Custom or Default, all done within Simple Lists. Where a use chooses custom they can use the current ordering (ie. if they set it to A-Z) then they can move other items up and down the list as they require. This would help with our Applications Simple List as we could put the most business critical applications at the top of the list, and all the others are sorted alphabetically underneath it. Samuel
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Hello, Working with Nadeem on site on Monday we have discovered that we cannot Copy and Paste within the Progressive Capture. I would like to request this feature to be added to the Progressive Capture area as it does for the BPM area. Another related feature request - is it possible to allow nodes to be copied between hornbill tabs/window via Windows Clipboard? Say I have two Progressive Capture or BPM windows open for seperate things, i would like to be able to copy a node from one to the other (if possible), for example if i need the same custom form on two seperate PC's which are already built or have a task in one BPM, but need the exact same task in another. Thanks, Samuel
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Thanks Neil, we'll be keeping an eye for this feature
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Hi Neil, Sitting with Nadeem today We have both checked, on our instance and your instance and the column sorting does not work . This applies to the BPM and PC area Cheers, Samuel
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Hello, Can I request to have the ordering of BPM's and Progressive Captures based on the Active/Non-Active status column? Thanks, Samuel
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It's great to be able to see a list of the upgrades that have occurred against each app and who kicked them off, but is it possible to retain the Change Log against each upgrade applied?
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Hello, When running a report in the Service Manager, the Report Inputs (such as the datetime range) are not correctly formatted. We use Google Chrome (the latest version) and have updated to the latest version of the Service Manager on Tuesday 8pm. This is what it looks like: As you can see we cannot see the numbers in the time fields. The up and down arrows i believe just needs to be moved to the right of the input fields maybe? Thanks, Samuel
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Hello, Just to update this post - the External Reference issue is now fixed! We can now update it within the call for it to appear in the Request List and in the Call details. A couple of requests: To either automate the External Reference and/or to help nudge my colleague away from using the External Reference as the field she uses to store the details of the current stage I would like to request the following: To be able to update the External Reference from within the BPM using an Automated Task To be able to update the Custom Fields via the BPM Process using an Automated Task and to be able to show them as a column on the Request List To show the current stage of the call as a Column in the Request List combined with the Custom Fields for custom text (My colleague prefers the Request List over Boards) thanks for your good work and progress, Samuel
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Hi Neil, Wow fantastic this is a great improvement to the Automated Tasks. So I guess that whenever there is an automated task that can add text anywhere, it will be able to use the Multi-Line editor (except where the text field is only a single line)? I will look forward to when it becomes available. Many thanks, Samuel
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Hi Gary, Regarding the mapping of custom questions, check this thread out - my post in here contains a link to the Wiki where the information is available: Also if you go into Hornbill Adminstration -> App Store -> Service Manager you will see the current change log. There is also a new button at the top right which will populate each time you do an "Update" to retain the History. Hope that answers your queries, Thanks, Samuel.
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Hi Victor, Brilliant thank you for the response. Thinking about it, the Self Service Portal is the place to keep track of any calls one raises (even if it was raised via the Service Manager) whereas the Service Manager is a place for an Analyst action on calls assigned to them/their team. I thought there might have been a small bug, but in the simplest way you have described, it makes a whole lot of sense. Thanks, Samuel.
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Hello, I've noticed that I am missing or forgetting some calls that i have raised and had no idea why... now I do. The filters are not accurate and doesnt always show the information based on your filters. For example, earlier today I raised a call to get someone assigned to a certain group policy. I'm the customer of this call. I have a filter that looks for all calls where i'm the customer and the call is not closed. But I cannot see my call in the list at all. I've tried different variance of the filter, but to no effect. I believe this might have been happening for some time now as I have just found another call that does not appear in any of my filters. See my filter, I am filtering the list to only show calls where I am the Customer and the call is not Closed Have a look at the call (SR00014224) where I am the Customer and the call is Open Have a look at the Request List with my filter selected... the call (SR00014224) is not on the list This hasn't happened to all the calls, only a few of them... but it makes me wonder if this has been happening to others without them realising. Thanks, Samuel.
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LDAP Import Tool - Password in Plain Text
samwoo replied to MattEfford's topic in System Administration
We have the LDAP_Import tool running on a server that very very few people have access to, it works as the users with access are the ones who manage Active Directory anyway. -
Hi Gwynne, Regarding the "Map Custom Questions", have a look here: https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow#Customised_Forms Expand the "Read More" next to "Customised Forms" In brief, what this means is that in a Progressive Capture, instead of using an "Automated Form" = "Request Details", you can update the Summary, Details and any custom fields separately from within a "Custom Form". I'm curious about your other 2 queries too. Thanks, Samuel.
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I didnt have the time yesterday, but today i have created a quick mock-up in MS Visio... this is by no means a proper BPM process, just a rough example of how my idea could be used... (may need to view it in full screen)
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Hello, I have an idea that I would like to put forward to the development team for the Request List. "To have a listener node that listens for certain specified events at certain times in a workflow" This wouldn't just be for connections... There could be many other scenarios for this. Also this would work with both manually events and automated events, and can be set up multiple times to listen to different events throughout the BPM. Just a thought. Thanks, Samuel.
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Hi Gerry, Thanks for the response, i have relayed this to Jon who can now take over any future response/queries regarding single sign-on. Many thanks, Samuel. Off Topic: Jon and I both have an issue... we have subscribed to this post but we have not received any notification emails. We've checked our mail control system and nothing have come in. I've had this problem since i first registered but since I regularly check the "Unread" posts on Hornbill I've not had the need to see any email notifications... but going forward I would prefer this. Is there a bug or is it done differently?
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Good morning, I am posting this on behalf of my colleague jonnutt who has registered to the forums but still pending registration.
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I was thinking this some months ago, it would be nice to be able to see their names underneath the photo, then when you hover over it you can see more details. I thought maybe to have a System Parameter which enables / disables showing of the user's name underneath the photo so people have a choice.
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Hi Derek, Even if its a partial error it looks like its trying to assign a Task to a user that doesn't exist (my best guess from experience).. double check the Task node within the BPM process at the point of priority change and see what it's doing. Hope this gives you something to start with. Thanks, Samuel.
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Disable actions on certain actions using the Task Node
samwoo replied to samwoo's topic in Service Manager
Hi Ralf, Yes we've come across that too. It would be nice to be able to automatically complete/reomve a BPM task but this I can imagine is difficult due to the sheer number of tasks that are created on a daily basis. My idea helps provided a greater level of control to the calls to make sure it's going where it needs to, while we can disable certain actions in the Services Setup area - hopefully it could be done from within a call via BPM. Thanks, Samuel -
Choosing connections in the Progressive Capture
samwoo replied to samwoo's topic in Progressive Capture
Hi Steven, Brilliant. This is definitely something to look forward to Many thanks, Samuel. -
Hello, Is there anyone that could provide some advice on the matter? To further add to the call - the reason for needing to hide all calls retrospectively so that we can keep everything prior to going live with the Self Service Portal the way it has been since we went live with Hornbill itself. Anything raised after the Self Service Portal has gone live will be done via the new way. Thanks, Samuel
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No problem Ok, if you go into the log folder next to the LDAP_Import tool, what does the latest log file show?
