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Hello, We haven't released the Self Service portal to our customers and are now starting to look at it in more detail... is it possible to have a setting somewhere which allows you to specify a date to hide calls in retrospect of it? This would be the date we would release it to our customers. We are actively looking at improving everything we currently do in preparation for the Self Service Portal so it would be a great help to keep the calls that customers have raised prior to going live hidden from them. These are the calls that would've been raised by email or by calling the Service Desk. Also is it possible to disable the drop down box in the Self Service Portal call list so the customers do not see their closed calls. This may only be temporary but necessary until my colleagues are satisfied with how the portal is configured for the users. Thanks, Samuel