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Hello, A feature that I thought of whilst working with Nadeem that would certainly help to narrow down the Service / Catalog that the user requires would be to have the ability to add tags to Services / Catalogs. Some users may refer to something differently to others and tags would be a good way to reflect this as they would type it in the search box on the Self Service Portal and would be able to find the Service / Catalog they require to log a call. Samuel
Hello, We are in the process of setting up the Self Service Portal. Setting up the PC forms with Nadeem on Monday and Tuesday was very good, but we have identified an issue with the formatting on the Summary area on the Self Service Portal. Our questions can be very descriptive, there is hardly any way to shorten them whilst making sense to the user, so when the answer a question the Summary Area gets very cluttered. This is a mild example, we do have some extremely long questions in PC's against other catalogs. Can the way the Summary screen appear be improved for very long questions? Maybe have the questions run along the top of the answer spanning the width of the Summary box (with padding of course). Samuel