Bukola
-
Posts
11 -
Joined
-
Last visited
Bukola's Achievements
-
Hi, Have I missed something here, some queries from my team 1. last Thursday were able to append tickets quickly because if they wanted to append an email to a ticket, the ticket number was automatically populated. Today, do they have to key the ticket number in manually? why? I don't remember seeing this as functionality that would be removed ( so If I/we missed this I apologise) although why we you want to elongate the process? thanks 2. when emails are pulled into hornbill ticket it does not show the most recent conversation or mail - why 3. Resend undelivered email" tab is inconspicuous - why 4. Reply to emails with previous conversation trail is a manual task (Conversation trail has to be manually populated by clicking the quotation marks) - why? thank you
-
@Stephen.whittle I know you raised this four years ago however, this is exactly what I would like to see 4 years on and wanted to know whether you received any feedback at all. thank you Bukola @James Ainsworth @Steve Giller @AlexTumber
-
Oops - thanks Ruben
-
Can I confirm who will be impacted by this significant change - is it only internal users and NOT external customers? Can you please point me to any documentation on this please. thank you
-
General question from a member of my team. The background colour of the UI preview queue interface has changed to light blue. what was the purpose of the light blue change? thank you
-
Where has the search bar moved to please? thank you Current with a search bar New with no search bar
-
OK - so you are not asking customers to test that functionality.
-
@Steve Giller those options are not being removed are they? We thought we were testing everything - apologies,
-
Hi Is there still a challenge with email? A couple of questions: How do you apply updates to the current ticket i do not see the option - What is the change How do you raise new tickets from the inbox - - the option has disappeared?
-
@James Ainsworth thank you for your response. It looks like this won't happen anytime soon. thank you.
-
Hi Hornbill team, I would appreciate it if you can advise on whether there is any appetite for this. My organisation would find it very useful and a positive addition to the customer experience. Conscious that this was initially raised 4 - 5 years ago so I would like to think that in that time, someone has assessed this suggestion. We would like to be able to upload the logos of all our Market Services and add them to the Customer Portal as a bare minimum. I look forward to hearing from you. thank you
