New Update: Service Manager (3069)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (3069) has been released to live.

The change log for this update is as follows:

New

• HAI (Beta Group Only) Request Summarizer now passes the first 100 questions (Excluding type, label and file upload) to be used as part of the summary.
• HAI (Beta Group Only) Now supports Role Level Access control.

Change

• added the ability to visualise the requests that have been created from a scheduled job {CH00181175}

Fix

• When multiple contacts have the same email address, it is no longer possible to apply an email to a request when the contact has an apostrophe in their name {PM00182055}
• Re-enabled request list row highlighting in dark mode
• Service bulletins not displayed in the expected order {PM00182038}
• global search not returning the expected requests {PM00182017}
• HAI (Beta Group Only) - Request Summary wouldn't display a user facing error if one was to trigger
• HAI (Beta Group Only) - Knowledge Draft wouldn't correctly start on closed requests.
• Email attachments not always shown in IC attachment form when raising a request from email {PM00181841}
• Datetime not formatted properly in timeline post when scheduling a change request {PM00181744}
• Notices set via BPM node are not displayed in Employee Portal until view is manually refreshed {PM00181587}

[AlexTumber]

There were 2 additional release notes that were missed from this build. They are as follows:

New

• Employee Portal widget to display all co-workers that you manage {CH00181270}

Fix

• Knowledge Centre not appearing correctly when logging a request through intelligent capture