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Enhancement Requests
Everything posted by nasimg
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Is there a way to remove categories on the search bar
nasimg replied to Smurfy's topic in Employee Portal
+1 -
Enhancement: Please simply make Snippets available for Updates also
nasimg replied to Berto2002's topic in Service Manager
Hi @Steve Giller , @Berto2002 I agree with Berto - I would like snippets in the updates. The flexibility of the snippet means analysts can create custom responses on the fly (or use shared ones). Having snippets doesn't stop the automations you are talking about but for Berto's examples I think Snippets is a better fit. Nasim -
+1
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I've got a report that gives me the following: Not sure if this will help - but I've attached it below ng-all-active-services-with-catalog-items.report.txt
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Can the Services be reordered, at the moment the they appear in alphabetical order. Is there a way of changing this (without changing the name)?
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Yes that works Nasim
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No - thanks this looks good. I'll test and confirm Nasim
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new feature request Allow us to re-order custom buttons
nasimg replied to samwoo's topic in Service Manager
+1 -
Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request SR00757055 which was assigned to you has been updated by the customer."
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Try the browser in private/incognito mode (or a different browser) - this allowed me to open the page correctly. Nasim
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Actually working on my personal pc but not work laptop? Anyone else seeing this. Nasim
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Same for me - just a blank white screen Nasim
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Not able to open progressive capture following ESP 3492
nasimg replied to nasimg's topic in System Administration
@Ryan, @James Ainsworth Thanks - all good now Nasim -
+1
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I've had a few reports from analysts reporting some of their teams are no longer visible today. Although the team is not visible in the drop down, the request are still visible in the request list. Turns out the scroll bar (on the side of the menu) is not active, the only way I can get this to work is to use the middle scroll on my mouse. I think this has happened once before but believe this behaviour has returned since the latest Service Manager update (last night for us). Scroll in this area with the mouse SCROLL BUTTON, allows the other teams to appear, then the scroll bar is active (if you come back later).
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Opening admin page loses any work done in an already open admin page!
nasimg replied to a topic in Service Manager
+1 in case we forget and use the new menu. -
Ticket dependant on a sub ticket before it can be resolved.
nasimg replied to Mark (ESC)'s topic in Service Manager
This concept works where you have a master ticket and use Activites, there is a setting to stop the request being resolved unless all activities are complete. Only issue we have is you need view the activities in a different location to the Service Request (unless the request is with you)....also you don't get an email notification of an activity being assigned to you (or your team). So if we could do this with linked requests I would say + 1 for us Nasim -
It doesn't look like Hornbill is going to do this any time soon so if you can export it, that would be great Nasim
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Some users not seeing "1 No Team Assigned" link in Request List
nasimg replied to Caroline's topic in Service Manager
Great you found the setting - I'm more interested as to why it happens. Some I can put down to errors in Hornbill (eg outages which caused BPM to fail) but others I can't although I have suspicion maybe do to ways we are using the API's outside Service Manager. Nasim -
@James Ainsworth I've been meaning to follow up on @Michael Sharp idea on the persistent banner (per customer) which I see as essential for highlighting specific messages (disabilities) - any updates in this area? Nasim
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Hornbill Tasks (activities) send an email notification
nasimg replied to Nikolaj's topic in Collaboration
Hi Gerry For us its for analysts in Hornbill, but we struggle to get them to use activities. Our joiner/ new starter process uses a lot of them (eg. email/ apps/ laptops etc) but I would take the notification that a task has been assigned as the main one we need. This should encourage use of the views for activities/tasks. Sadly this morning I received another message from our SD teamleaders saying they are missing deadline as they can't easily see the tasks, I'm looking to see whether we drop them in favour of separate SR's for each activity. Nasim -
LOL - yes exactly 50 (I just tested it now)