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NeilWJ

Hornbill Developer
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Everything posted by NeilWJ

  1. NeilWJ
    Hi Lee, Thanks for letting us know. Sorted for upcoming build. Cheers
  2. NeilWJ
    Hi @Ben Maddams, Did temporarily remove it as was sometimes getting errors in dev console when hovering over fusion charts. I was going to restore it once we have upgraded to new ever version, which apparently has fix. (The old admin had a diff version of fusion than the hornbill app). I will put it back in. You should see it working again next week. Cheers
  3. NeilWJ
    Please take note. The old admin url will now redirect to https://live.hornbill.com/<yourinstancename>/admin/platform/ If you have any bookmarked URLS in your browser favorites etc they need to be modified as the redirect will always go to this url. You can access the admin features directly from https://live.hornbill.com/<yourinstancename>/ and using the cog icon at the bottom of the left had nav bar. It has a (new) badge next to it. Clicking this will load your personal settings first and you can drop down the list and select platform configuration, hornbill solutions or any one of your installed applications to manage.
  4. NeilWJ
    Hi Adrian, Can I get you to raise a support request as we will need to look at that report and the recipient data record so someone from support can get a passcode to access instance. Cheers
  5. NeilWJ
    @Adrian Simpkins, The save button will only enable if all of the report is configured properly. It is likely there is a missing mandatory field or columns etc that is not setup. Have a look at the other tabs to see if you can see anything obvious? At some point will add in a notification to show which parts of the report are not setup correctly. Will add it to roadmap. Cheers
  6. NeilWJ
    and to show the difference with fix applied, a condition fully generated...
  7. NeilWJ
    Hi @Martyn Houghton, I have found issue. To demonstrate:- 1. if you open the condition form with your browsers dev console open (F12) 2. Then change the "is in" from [Question,Incident] to [Question,Incident,testerror] You will see the raw generated condition displayed in the browsers dev console. You should see that it only generate the "is in" part of the condition and does not do the "!=" or the "is set". This is because of a bug in constructing [is in] loop breaking out of the whole condition construction loop. If you can confirm that is what you see happening. So this is why condition always passes (or fails) because it is only testing the first bit when [is in /is not in] is the first test in the condition. If you put the [is in/is not in] as the last test in the condition it would construct the full condition properly (assuming there is only 1 is in/is not in text in the condition). Will let you know when fix is published - should be this week. Cheers
  8. NeilWJ
    It could be that for some reason the variable ref Service details->CatalogName is not actually set so test just fails. We will def need to access to instance to see what data is being used.
  9. NeilWJ
    @Martyn Houghton, Can I get you to raise a support request as will need access to your instance to run the capture and debug it to see what the data and the expression is doing. When logging request can you provide the captured/name and how you are running it (from a Catalog service or straight from service desk table view etc) Cheers
  10. NeilWJ
    @Martyn Houghton, Should be live now, since Thursday, in both areas. Cheers
  11. NeilWJ
    @Sam P, After looking at the latest version of fusion documentation it doesn't seem to apply the theme palette to single series charts. It only applies it to multi-series chart. So I have copied the palette for each of the themes from the fusion lib into the widgets definition and am assigning the color palette based on selected theme. You should see this take affect by end of the week before we switch off of the old admin. Cheers
  12. NeilWJ
    Hi @Sam P, I will take a look. The core hornbill app uses a newer version of fusion charts so it may just be a case need to set a different property in the back end. I will let you know what I find. Cheers
  13. NeilWJ
    @Adrian Simpkins Have added the Template Id back in as well as keeping the name. Will be in release next week. Cheers.
  14. NeilWJ
    Hi @Ben Maddams, Just to confirm by tracking metrics you mean Advanced Analytics - Measures? Can you raise a support request as there were no platform or core UI releases between 5th April and 21st April so assuming you are referring to Advanced Analytics - Measures maybe the backend service has crashed for some reason. Support will need to access your system/server to check service logs. Thanks
  15. NeilWJ
    Hi @Jeremy, This is fixed in our beta stream already, it is a general issue with UI reading in some of the system settings. The fix will be going to live today (Thursday). The issue is a bunch of system setting where marked as "advanced" and the UI wasn't reading advanced settings by default. I put a fix in for this as it was affecting another area that depended on a setting that was also marked as advanced. As for the current broken behavior, when you switch it ON it does actually switch it on it is just when going into the view again it appears off because the UI can't read the setting. Give it another go after you see the release notice today. Cheers
  16. NeilWJ
    @Berto2002, So i have tried to replicate this but i cannot get it to fail. Can you log a support request with support and provide the download of that business process or alternatively give support access to your instance so i can debug the process. Point support to this forum post when you log the request so they know i am requesting access or the process download file. I have a feeling there must be some scenario, combination of nodes that causes an error when it tries to save the position data. If i have a process to hand where this occurs (yours for example) i should be able to find the issue quickly enough. Cheers, Neil
  17. NeilWJ
    I will take a look. This used to be an issue in the old admin tool where it wasn't storing against a node it's relative position when it was in the group. Will let you know what I find. Cheers
  18. NeilWJ
    Hi Sam, Just to let you know a fix for this should be released this week. Thanks,
  19. NeilWJ
    Hi Martyn, I totally forgot about fields. I only applied fix to flow conditions. Your original post was about pcf flow conditions? It will be same issue, so will apply fix there too. You do not need to enclose your test values with quotes. Cheers
  20. NeilWJ
    Hi Martyn, So this should be fixed in new admin ui and is out live. You will need to redo the condition as it is generated at design time. I have modified condition builder so all values in an [is in] or [not in] are treated as the same type. So regardless if data is "1" or 1 the test will do is "1" in/not in ["1","2","3"]. Can you let me know if that works for you. Thanks,
  21. NeilWJ
    Hi All, Have fixed so it will reload the user data when type is changed and saved. Look for it in upcoming release in new admin ui, probably next week or late this week. Cheers
  22. NeilWJ
    Hi Sam, I will take a look and get back to you. The fusion themes were moved to a CDN but should still load and apply ok, maybe something is stopping them from loading. I will let you know what I find. Cheers
  23. NeilWJ
    Hi @Martyn Houghton, The problem is that that the serviceid and orgid are returned as string types from the SM even though the real data type is a numeric. So the test is failing i.e. say you are checking for is in 123,456 The flowcode var returned is "123" meaning the test equates to:- [123,456].indexOf("123") This fails because "123" is not the same as 123 I will have a look at putting in some logic to check the "testing values" and the "variable" value...so if the test values are all numeric i.e. 123,456 and the variable value is "123" which can be cast to a number 123 Will let you know how get on. Cheers
  24. NeilWJ
    Hi Andy, No we don't support custom data providers. The main we reason we haven't done this is because we need to ensure searches are carried out on indexed fields (so there is no performance impact on DB when scanning large tables). Now what we can do is look at providing common options per data provider, so in your example, when you select Search All Users data provider we could look at adding an option to specify "Include archived users" and so on. Will run it past the teams to see if we can get it added to feature requests. Cheers
  25. NeilWJ
    Hi Jeremy, We did used to support in the early days of BPM that but the UI was a bit finicky.. I will take another look. At the very least should be able to add a "copy condition" / "paste condition" button to the condition builder so you can at least copy condition, delete, recreate new link and then do paste condition. I will see how fluid UI behaves with drag dropping connections first and go from there. Cheers
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