Sam P

Just one comment from us so far...in dark mode when selecting the customer during request logging, the text colour is the same as the background

Is there / could there be an option or setting which retains the Summary Task preference on the Gantt View by Task? Every time the page is refreshed it gets turned off again. Thanks

Our temporary staffing team raise a large number of requests for new starters. As part of our Workflow they are added as a Connection and removed as Customer - is there a quick/easy way they can later search through their requests without having to scroll back pages and pages of requests? I have tried the search bar but it only seems to return tickets where they are the Customer - it could be useful to include My Request Connections here:

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Any update to this please @Nanette @Steve Giller Many thanks

I am quite new to Reports bu t this may help you as I was looking for the same thing. You might need to add filters or change the columns according to what you need. all-users-with-department.report.txt

@Steve Giller thanks, could you consider updating the Tooltip to make it a little clearer? @James Ainsworththanks yes that's what I've been doing. Could the hyperlink be considered?

@Steve Giller does this restart the whole process? Or the last step? The tooltip suggests the whole process...(and is the reason I've never tried )

When a BP fails, its sometimes possible to simply restart the last step in the process using the Refresh action in the request itself: Could this option to restart the last step be added to the Admin console so it can be done here and/or make the request number a hyperlink directly to the ticket. Currently I believe the only way to do this is to open the request separately which can be time consuming. This request is prompted by the current issue here, which is generating c20 failures per day for me, however I do think it would also be useful for me and others in the future.

I have 8 Requests that have all failed at exactly the same stage in the process today with no changes made to the IC, BPM or SLA's, they have been merrily working away for the last 2 months perfectly fine. Any clues why? The timeline has updated which makes it even more confusing: When I refresh the process from the Request it DOES progress, but it didnt need this intervention before today.

I have a published IC that is mapping Summary and Description (and some others) directly in a Customised Form, and these are mapping perfectly in the request, as Summary example here (override flags are present and working fine): I have gone to create a new IC today and they aren't mapping - have I missed something? They are mapping when using the Request Details form, however I would prefer to have Summary and Description included in my main customised form (also don't really want to have to map in the BP). Can anyone help? I have checked there are no erroneous spaces at the end of h_summary.

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I see this has now been implemented - great stuff, thanks!

We had the timeout issue earlier this week - it was related to a Sophos update. Might be worth checking your AV is not the issue

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When uploading a document with a review date set in the Upload Document box, subsequently applying the review task template once the document has uploaded does not save. Only upon refresh can you set the review task template. If no review date is entered in the Upload document box, it works first time.

We are continuing to explore Project Manager and have been looking at the Templates which look very useful. For those projects that are logged in advance for planning purposes is there / could there be the option to select if the Milestones should start x days after project creation or after x days of project start date? Thanks

+1 for this, the ability to select the Portfolio during creation would be great

+1 for linking any request to any other request in the BPM

This is a great tip which I'll save for when we bring HR online to our instance. Thank you @Berto2002

Thank you @TrevorHarris

Can I share a Document with Basic Users without publishing to a Library? I have set a condition in the IC to only show specific people the link itself, but its still visible to everyone in the Library. The Library contains other public documents, and if I take it out of the Library, they receive a message to request access. Thanks