Sam P

Something really odd is happening this morning with a Workflow that I thought I'd cracked. I believe all of my testing earlier this week was OK. My abridged scenario: user selects a date and time in the IC using the date and time control field. This format of the value is updated to (what I hope is) the correct format to later use it in a Place Request on Hold node after which it continues through the workflow (in this case, disable a login). Today I have observed the dates behaving strangely. On this test request, I entered 21/12/2023 10:00 from the picker, and it placed the request on hold using a date in the past, so did not put it on hold at all and immediately disabled the login I tried again using 21/12/2023 10:30, which worked successfully: Third time of trying did not: Fourth - trying to see if the 30 minutes past was significant - seems it could be? And again This is my workflow for the date : Here is my date formatter node (using help from one of my previous posts): and the On Hold node: Can anyone identify what might be happening? Why some times are working as expected and some aren't? Something I have missed? Thanks in advance

@Graham thank you for the update

@Llyr thank you, I managed to get it working in the end

Done some more testing on this, when I use the Copy Request feature in Service Manager to create a new Request on this specific catalog item, the Response time IS marked, but I have no branches or specification in the Workflow to separate the actions based on Source. Can anyone replicate?

@Steve G thanks for your help, this is great

IT Automations for Active Directory User Management. Added the ability to set the Change Password At Logon attribute when creating new User objects. Could this be extended to the Password Reset operation too @Steve G? Or an option in the Update operation?

@Steve G Brilliant! Thanks so much

Thanks @Steve Giller although it doesn't explain why it works perfectly in service hours? If I were to add a Date Formatter node do you know what the coded Output format should be? And thanks for this...think this would work better than the current setup

I am finding that if a request is due to have the Suspend node expire when its outside of the default Working Time Calendar nothing happens, even when the next working day resumes. Can / how can I ensure that the Request proceeds to the next node at the right time? For info in case it matters, the field is populated in the IC using a Date & Time Control Picker that is written to custom field 23: Example below: user specifies "Shift end date / time" as 18/12/2023 19:30:00 in the capture, all previous nodes work as expected, request is suspended. I expected the request to have moved on this morning but its still suspended. Thanks in advance for any tips on how to move this on at any time of day (this particular one relates to account security so is quite important).

@Berto2002 BRILLIANT! LOVE IT!!

@Llyr just out of interest, did you manage to get this working? To remove the space from a surname? I'm trying to achieve the same thing without much luck. @James Ainsworth any tips please thanks

Wracking my brains as to why the Mark Response Timer node is not working in this Workflow. I have added the outcome to the Timeline which indicates its worked, but in the Request and the Request List its showing as ongoing. I've even (previously) tried preceding it with a Get Request Information node. Can anyone spot what I might have missed?

I am struggling to get notices to show in the Employee Portal without the user having to refresh their screen...am I missing something? Its showing in Service Manager.

@Steve G thanks for looking in to this, its a little limiting but cannot be helped. I'll try and work out how to add 24 hours to the account expiry and do it that way. Again - thanks, look forward to the update.

Our team had "guess the date" which was celebrated with a box of chocolates for the person closest to the date Our end user celebrated with a new password

Hi, could it be possible that an additional column for Outcome could be added to the Job Queue display...this is quite different to the Status and would allow us to quickly see any failures. Thanks for your consideration.

I have successfully set the visibility of the Hold node to Owner and this does not post on the Employee portal timeline, however when the hold expires the outcome is shown on the Employee portal. Is this by design? I looked for a setting but couldn't find one. If there is a way I can prevent the customer seeing the Off Hold post, please let me know. Thanks

I have noticed that my Change Board does not always refresh when cards are automatically moved on / off the board and most recently I have realised that Notices shown on the Employee portal are only being displayed after refresh. Unsure if the same issue as yours @Berto2002

+1 to all of the above. I'd also like the ability to copy a Custom Question to another node if its possible. It would also be useful (but perhaps a bit cumbersome visually) to be able to see the Field Name for each Question in these line headings (because on a big ICF, it can be quite difficult to find a field that may be causing an error, or where they are set to Custom Fields)

@Steve G thank you You may also have ChangePasswordAtLogon? request from me too, which is a little more important than Notes if it helps prioritisation. Thanks for your help.

Hi is it possible that the Notes field (on the Telephones tab) could be made available in the ITOM Active Directory User Management package? Thanks for your consideration.

@Steve Giller thanks I'll take a look

Hi @Steve Giller thanks, I need to sneak it in before the Hornbill Automation node to generate firstinitial+surname before it goes off and creates the next AD account. Is there a different / better way of doing it?

Hi, is there / could there be the equivalent of the =LEFT(text, [num_chars]) Excel formula that could return a fixed number of characters from an Intelligent Capture response? I'm trying to find the best way to get JSmith from John Smith. I guess it could also include =RIGHT as an alternative option. Thanks

Hi @Graham thanks, yes using Active Directory User Management - Update operation. I'm very new to ITOM (like, 1 week in!) so happy to have some pointers or to understand if there is a different/better way. Thank you.