Hi,
We are looking to perform some administration on the categories we have and rather than deleting (in case we hit issues) we would like to hide a number of them.
Firstly is this possible and if so any instructions would be really helpful.
Thanks
Hi,
Our users are getting this message when trying to log calls through Customer Portal and was hoping someone may have an idea of a fix
Widget [homeCoreCatalogServices] not available due to an error when plugging in
Thanks
Lynne
A number of users have hit issues when updating in certain fields with the following message : Please limit the details to 840 characters.
This happens when they hit return and can happen when they have only put one word in the first line.
We have from time to time very sensitive calls being raised. I was wondering if it is it possible to restrict who can see the update details of an Incident or SR
Can anyone advise on how I can bulk assign / set categories and close tickets (if at all possible). We have a campaign going on that auto generates tickets and except for reporting on numbers we need to ensure we can deal with them quickly.
Thanks
Hi,
I would like to know how to extract the timeline from a call in a format that this can be sent to someone by email. I would like it to include dates and times if possible.
Thanks
There are 2 Guest Accounts we want to remove but we have no way of removing them – no delete buttons and we can’t click into them so this may just be a permissions issue but really would like to know how we go about this.