Jump to content

AnthonyUSS

Hornbill Users
 View Profile  See their activity

  • Posts

    5

  • Joined

  • Last visited

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

AnthonyUSS's Achievements

Newbie

Newbie (1/14)

  • One Year In
  • First Post
  • Conversation Starter
  • Week One Done
  • One Month Later

Recent Badges

0

Reputation

  1. AnthonyUSS
    I have nodes to start/pause/stop timers for initial response and resolution sla's throughout all my BPM's but still nothing appears on my board
  2. AnthonyUSS
    Great thanks, that's good to know about the Working Time Calendar, basically I have set up two lanes on my board 'breached today' and 'breached' I have also put in some escalation events (see below), I have exaggerated the timings in an attempt to get something to appear but my board remains empty. Does the business process need nodes to update the breach board with cards?
  3. AnthonyUSS started following Adding Department Field to a Report and Ho Do I Add Cards to Breach Board
  4. AnthonyUSS
    Hi all, I have setup up a breach board also added some escalation criteria to one of my SLA's however no cards are appearing in my 'Breaching Today' lane. Do I have to add something to the BPM?
  5. AnthonyUSS
    Thanks can see it now
  6. AnthonyUSS
    Hi can someone tell me how to add 'department' when creating a report? Department is available in Platform Configuration> Organistaional Structure, however there is no department field available when creating a report in Service Manager??
×
×
  • Create New...