Alisha

Hello, I was wondering if someone could answer a question for me please. What happens to the SLA timer when a request is re-opened? I'm not sure if our workflows are set up correctly at the point where a request is re-opened. Do we need to add a node to start the timer again from where it left off, or does this happen automatically? Many thanks, Alisha

Hi @James Ainsworth, We're also keen to create a knowledgebase. Do you have any timescales for the Knowledge Management System please? Many thanks, Alisha

@Steven Boardman +1 for us as well please. We'd like to be able to include a star rating in the resolution email, as well as a box for customers to provide extra comments. Has there been any development on this please?

+1 for us as well please.

Hello, We love the new filters to the custom buttons and they are proving to be very useful already. We were wondering if some additional colours could be added to the buttons please? Many thanks, Alisha

Hi @Daniel Dekel, We have added the bulletin to a domain page and the widget is using 4 columns. Below is just an example of the text placement. We were wondering if the image could be half the size so there isn't as much empty space. Many thanks, Alisha

Hello, Under Financial Information, is it possible to make the Acquisition Method a Single Line Text field, or add other options to that field please? Under the People heading, we cannot select people that do not have a User account. We would like to be able to select Basic customers as well. Many thanks, Alisha

Good idea! + 1 for us please. We often have customers update their requests saying the issue has been resolved now or it's not required anymore.

Is there a way to do this please?

Hello, Is it possible to filter on when the Incoming and Outgoing Phone Calls was used on the Timeline please? Or is there an easy way to report on it? Many thanks, Alisha

@Steven Boardman That's excellent! We are also looking forward to this!

Hi @Daniel Dekel, Sorry to jump on this thread but just wondered if there is there a setting to remove this greeting please? Many thanks, Alisha

Hello, Is it possible to remove the top navigation bar in the Employee Portal please? I've been logged in as a basic customer and doing some testing and if the customer happens to click on the bar to go into their profile, for example, there is no way to get back to the Employee Portal as the 'Home' and 'Documents' menus disappear. Screenshots below. We'd prefer it if customers don't navigate to these menus. Many thanks, Alisha

Hi @James Ainsworth, Just wondering if there are any timescales for the FAQ widget yet please? Many thanks, Alisha

Hello, Please could we have the option to change the image size in the bulletins? At the moment, the image is taking up a lot of space on the left and then there is a lot of white space underneath the description text. We'd like to have the image about half the size so it doesn't take up too much space. Many thanks, Alisha

@Daniel Dekel Any chance of increasing the Bulletin character limit so we can use Wiki text in there? The Wiki text uses up a lot of characters even though we don't actually have a lot of text to display.

+1 for us as well please. It would be handy if our customers could let us know that they're affected on an Incident via the portal.

Hi @Daniel Dekel, We also have the same issue. We changed the colour of the widget in the Employee Portal designer. Do you know when the next Core-UI build will be released? Many thanks, Alisha

Hello, We are using Wiki text in the Short Description on our domain pages. Please could the character limit be increased so that we can use a couple of links here? We know we can use Wiki text in a Text Widget below, but we'd prefer to display these important links underneath the domain page name. Many thanks, Alisha

@James Ainsworth It's working fine this morning, thank you.

Hi @James Ainsworth, We're having an issue with menu - it's just constantly 'Loading'. I've cleared browsing history and cache. Many thanks, Alisha

Hi @James Ainsworth, yes that's what I was hoping for, a way to manually override the restriction after the request is logged.

Hi @James Ainsworth, This has also been reported to me that analysts can no longer see the 'Shared with me' option. Will this tab be brought back for people to browse? Which roles currently have the 'Can manage snippets' application right please? Many thanks, Alisha

+1 for us as well please. We'd also like to specify which mailbox and have the ability to purge emails from different folders.

Hi @Daniel Dekel, We also have the same issue. Is it possible to make the description field non-mandatory so we can have the option of not having any text please? We are using links for our Catalog Items so we don't need to have a description. Many thanks, Alisha