Alisha

Hi Neil, We are also having the same issue. Many thanks, Alisha

Hi @James Ainsworth @Steve Giller, Please could this be considered as an enhancement? Many thanks, Alisha

Hi @Victor, Our Third Party updates are either added on manually via copy and paste or automatically via an email rule as some companies will use the Hornbill reference in the subject line. Sometimes there can be several Third Party updates on a Timeline so it would be helpful to be able to filter them somehow. So exactly like @samwoo explained, thank you.

@Miro That's really good news, thank you very much!

Good afternoon, It would be very helpful if we could enter Third Party updates onto the Timeline and then be able to filter the Timeline according to Third Party updates. Please could we request this as an enhancement? Many thanks, Alisha

Hi @James Ainsworth, I was wondering if there has been any progress on having an add attachments field within a Custom Form please? Many thanks, Alisha

Hi @Steve Giller, The variables don't appear to work when we put them in the Single line text field. We would like to be able to use other session variables this way as well. So the details are pre-populated for the customer, and they can just amend them if they are incorrect. Many thanks, Alisha

Hi @Miro, I hope you are well. I was just wondering if there was any progress on this enhancement please? Many thanks, Alisha

Hi @James Ainsworth @Steve Giller Please could this be considered as an enhancement? Many thanks, Alisha

Thank you for your guidance @Steve Giller, I've managed to make this work now.

Hi @Steve Giller, We have two rules set up. One that updates the request with the automatic reply email, and another rule that moves the email into a folder. However, I now want the automatic reply email to move into a different, more specific folder, which doesn't seem to be working. The original folder still exists for other (non chase) automatic reply emails to get moved into. Many thanks, Alisha

Good morning, I'm trying to get some emails filed into a specific folder after it's updated the request. The rule expression I have used is: REGEX_MATCH(subject, '^(Automatic reply:).+(Customer Chase).*$') Please could someone help me and let me know where I'm going wrong? Many thanks, Alisha

Hi @Steve Giller, Thank you for your help so far. It is much appreciated. I have tried a test and it's not picking up the capture questions in the request. Is there something else that I need to do for it to show the 'Questions' screen? It goes straight from the 'Details' screen to the 'Timeline'. We need to populate the 'Questions' screen from the email once the request is logged. Many thanks, Alisha

Good morning, We were advised that we were one of the last instances still using the old version of Progressive Capture and that the newer version would be activated by default this morning. Unfortunately, following the guest.app.experimental.enableProgressiveCapture2 setting update this morning, we have noted a number of issues. Some are cosmetic but some are causing us issues. When raising a new request and selecting the customer, we no longer see the full 'handle' on the right-hand panel once we move to the next screen. This used to be visible on every screen. If we select a Service Request and then go back and select Incident, it loads the wrong categories. We see other service categories rather than just categories for IT. Our categories are taking longer to load. When linking a Site, the button just changes from blue to orange, instead of also saying 'linked'. (Cosmetic only) When raising a new request we see a 'Finish' button on the Catalog Item selection screen, before a capture is even loaded. All of these were working before the update and we may need to switch the setting off until some of these issues are rectified. We would be very grateful for Hornbill's assistance in resolving this. Many thanks, Alisha

Thank you @Steve Giller. How do we use the Business Process to update the fields in the capture?

Good afternoon, We would like to automatically raise requests based on information received in an email. Rather than just having the summary and description, we'd like to take this a step further and map the answers from the email into custom fields in the capture. Is this possible please? Many thanks, Alisha

Hi @Victor, {{.H_custom_22|formatLocalTime}} and {{.H_custom_22|empty}} work fine, but I'm having trouble combining the two. I'm sorry I don't understand what to do with the ESP condition from the Wiki link you posted. Many thanks, Alisha

Hello, I'm trying to format the time in an email template so I have used {{.H_custom_22}|formatLocalTime}}. However, I would also like for it to be hidden when there is nothing in the field. I saw something about ESP conditions but I can't find much information on how to use it. Can someone help me please? Many thanks, Alisha

Good morning, We would like to embed Hornbill advanced analytics dashboards onto SharePoint pages, but this is currently not working. Please could this be considered as an enhancement? Many thanks, Alisha

Good morning @James Ainsworth @Steve Giller Could this be considered as an enhancement please? Many thanks, Alisha

Good morning, We've noticed that the Docmanager Portal is not showing in Assigned Roles for our Basic users, even though when we go to Document Manager, they do appear to have the role. Please could this be made visible so we can see all the Assigned Roles in one place? Many thanks, Alisha

Thanks for your quick reply and for confirming, @AlexTumber, much appreciated.

Hello, We are unable to stop the timer on our Timesheet using the green button on the left (indicated on the screenshot below). However, the one on the right side panel does work. Just wanted to check if this is functioning as designed? Many thanks, Alisha

+1 We would also like to be able to add our own customisations to this email please, as well as move the 'Action Now' button to the top. We notice there is a character limit for the description - could this be increased please?

Hello, When creating Activity Templates, please could we have the option of using Capture Task Fields as we'd like to use drop-down lists, check boxes, etc. within the checklist. Many thanks, Alisha