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HHH

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Everything posted by HHH

  1. HHH
    @Victor Oops, sorry, I'm using the wrong wordings. What I meant was the closure/resolution category which for us is mandatory. It seems I can set it to something else but no option to clear it
  2. HHH
    @James Ainsworth Thanks for all tips. Most things work now but is there a way to unset (for lack of better word) closing status when re-opening the ticket? So that it needs to be set again by the Analyst.
  3. HHH
    Hello Hive mind We just got a request from our R&D that our development requests, currently handled in Hornbill now should go to an external application (Aha!). We have a catalogue item per service that is called "I have a development proposal" which adds the proposal to a board where it's handled/evaluated/etc by R&D. We want to keep the CI in Hornbill but changing the behaviour so that if you press it you are sent to Aha! where you can add a dev request. I have not found an integration bridge component. Is it possible to have a Catalogue Item button that just opens a link in a new window/tab?
  4. HHH
    and +1
  5. HHH
    +1
  6. HHH
    +1
  7. HHH
    Any updates regarding being able to connect assets to customers or organisations?
  8. HHH
    Please add us as interested as well.
  9. HHH
    We have the same issue with multi language customers and want to be added as an interested party to this.
  10. HHH
    Yes that's the inbox folder @Daniel Dekel. It's happened twice in two days in the same mailbox, but we I haven't seen it since
  11. HHH
    @Daniel Dekel No the email notifier issue was raised when we had noticed the mailbox counter problem. A co-worker noticed it when he went to the mailbox. Luckily I have a screenshot As you can see the email is unread but the notification is not there. Also the counter on the left displayed nothing so they may be related.
  12. HHH
    @James Ainsworth we are having problems with the email notification icon (top right) as well as the display of number of unread emails in mail folder (inbox etc.) not matching the actual number of emails in inbox. This can be dangerous since analysts keep an eye on the email notification icon and risk missing incoming emails if they rely on that rather than going to the inbox at frequent intervals. It looks related to Ralf's inquiry above.
  13. HHH
    +1 from our company. We have received the question from our country organisations several times.
  14. HHH
    +1
  15. HHH
    +1
  16. HHH
    +1 for this. We have 7 mailboxes and more on the way so it will soon become a burden.
  17. HHH
    +1 for me as well. It would be very helpful.
  18. HHH
    We have a similar or same problem. We have fields in custom forms named (field ID) h_summary and h_description, prior to 1306 these automatically populate summary and description in the request. This is no longer the case.
  19. HHH
    Any progress or decisions on being able to order CI's in the portal?
  20. HHH
    Integration bridge now throws an exception when creating Jira tickets from Hornbill integration Bridge. iBridge Method: /Atlassian/Jira Cloud/Create Issue.m Error: Jira Error: summary: Field 'summary' cannot be set. It is not on the appropriate screen, or unknown. description: Field 'description' cannot be set. It is not on the appropriate screen, or unknown.... It has come suddenly, first seen today and has worked flawlessly for a quite a while. Have Atlassian changed the API so iBridge is no longer usable or is error within Business Process?
  21. HHH
    Thanks @James Ainsworth that will solve our problem.
  22. HHH
    In our Incident process we have automatic assignemt to a team and then a "Suspend, wait for request owner" node where the analyst in charge of the "Inbox" manually assigns tickets to an analyst depending on product and availability. Is there a way to set a timer on the suspend node so that if a request has not been assigned to an owner for a set period of time, a manager is notified?
  23. HHH
    @Victor I cut and pasted, so that must be it. Thanks for the information.
  24. HHH
    @Victor Is it recreated if I rename a button (Outcome)?
  25. HHH
    Thanks @Victor A follow up question. I had to rearrange the steps in the BPM moving the task in the flow and now I get reference warnings later in the flow from nodes referencing the task since the UID of the task has changed. Is this a bug or a feature?
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