HHH

It would be great to be able to look up the co-workers list, and @ somebody when taking a call off hold to make the update process more efficient. Now we have to take it off hold, and add an additional update, but if we could do it in one go it would be handy! The same applies to for example reassignment comment field. I could then @ someone that I'm reassigning to somebody else.

+1

Any news on this @James Ainsworth

Any response please?

Anything on this?

Any news on this?

I think it's this. https://admin.hornbill.com/[instance]/settings/application/com.hornbill.servicemanager/ guest.app.requests.notification.emailDomain guest.app.requests.notification.emailMailbox

I just got the same request from one of my analysts so I'll bump this thread

Thanks @Steven Boardman the limited view solves what we want to do nicely. Not seeing this is the drawback of us admins having more access

Are there any accessibility display themes (i.e high contrast, white text on dark background, etc.) in Service Manager? If so, are they accessible at the user level?

Is there a way for analysts to add Service Bulletins without having the services manager role, for example through a BPM integration bridge node?

Or not, just had an analyst report this again. Has it been seen elsewhere?

Seems to work now

I noticed the same with our instance

Just to provide with a second example. I'm currently creating a BPM to automatically update service subscriptions for customers. Progcap is a custom form with a drop down of services. Problem now is that integration tool expects ID and the only thing I can catch from the ProgCap is the Name so I cannot use it without a lot of overhead matching names to ID's. We are very much looking forward to this fix.

@Ehsan I would expect it to look for value.yes rather than Yes. The reason for this would be that in my case I have a custom form in the Progressive Capture for creating new users where one of the questions is "Which team should the new user be attached to?". The value here would look like (anonymized) /companyid/departmentid/teamid/ and the display would be "Team 1" In the business process using this I cannot pass "Team 1" as a parameter to the integration bridge and assign this person to Team 1 since the parameter in this case would need to be /companyid/departmentid/teamid/ Of course I could do a check for the response and a lot of branching after that so if the form holds team 1 pass /companyid/departmentid/teamid/ but that's a very clumsy way of handling things.

Please fix this ASAP. Nodes should compare value rather than display name we have nodes that look for team and having to display /companyid/departmentid/teamid/ as display in progcap to be able to compare in BPM flow is not very intuitive.

Thanks!

+1. This will allow for example sales people to report on behalf of their customers if issues are raised during a visit

Is there a way to handle errors in a BPM. For example we have a BPM to create users. If the user already exists in the system, the BPM throws an error and quits. We would like to handle it a bit nicer. Either check if the user exists and, if so, route the flow to update the ticket with information about this. Or catch the error and if there is an error route the BPM to display a proper message and close normally. Sort of a try...catch for the programmers out there. Is there a good way for any of these. So far I have only found a "Continue on Error" field but I don't want it to go the whole route if the user already exists.

Hi I am building a BPM to automatically create users but I cannot find how to associate a user to the following roles. Their mailbox role Dashboard viewer Reporting user Thanks for any pointers in the right direction.

Thanks for the reply. I think I found it. BPM designer somehow allowed me to do this, rather than one decision node per authorisation: After I scrapped the decion node and rebuilt it using one per authorisation it worked as intended.

That's correct it's when I enter or try to change the contact's details. Thanks for quick response.

I have a BMP where authorisation is reqired and after the authorisation node there is a branch which looks for Accept/Reject. When I test by accepting the authorisation the BPM crashes with the following message: decision ("585d6fbe-21a1-8429-7be9-b722f46e52bd"/"decision-db4ea101-1916-41d6-7751-8649379781d3") execute: at 1/51: "Uncaught Global::GetApprovalResult: unable to find node: "approval-3dde39bd-1dc2-4e64-869c-b32c766cdfd9"" (function(){ var outcome=false;var res = functions.getApprovalResult(global["... It appears the node for approval is not found but how can that be?

https://en.wikipedia.org/wiki/International_email