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Found 2 results

  1. In https://admin.hornbill.com/{INSTANCE}/app/com.hornbill.servicemanager/requestsettings/ You can set which fields are displayed in the customer section of a request. Since we work with customers all over the world it would potentially save a lot of embarassment if you could display the customer's local time through adding a setting here and thus prevent phone calls in the middle of the night.
  2. Hi If an incident occurs which has several organisations that are impacted only the customer, or if organisation view is enabled, those in the customer's organisation, can see the ticket in the customer portal. It would save a lot of administration and work to be able to create one ticket, add all impacted customers to this and allow all connected to view the ticket and timeline updates where visibility is set to "Connected", which would be a new visibility setting.
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