Victor

@Ralf Peters and I assume the email to contact is also being sent.... ? looking through the logs from 05/05 when SR00024703 was raised to see what was different then...

@lee mcdermott @cchalmers issue is now fixed. We deployed an update to SM which contains the fix. You would need to update SM app to have the fix available in your instance.

@Paul Alexander issue is now fixed. We deployed an update to SM which contains the fix. You would need to update SM app to have the fix available in your instance. @Martyn Houghton forgot to mention you as well so FYI

@Martyn Houghton more like I was too slow to update the thread with the notes

@Martyn Houghton refresh ... F5 I mean

@Ralf Peters right, so the "nofifyEmailContact" operation is triggered by BP in the context of the user.... in the examples you mentioned the user is a basic user which is missing rights to certain tables... this is why the node fails... ...don't think is a configuration issue, need to check this with our dev team, could be that we not doing something right in Hornbill... meantime I put in place a quick fix, however since I (admin) am not a basic user I am unable to test it fully... would it be possible to ask one the the users that were logging these requests to do a quick test for you/us? I have cleared the error from the requests you mentioned (except from SR00024863, this one seem not to have the error)

@Ralf Peters I need to have a look at these requests to find out what's going on... please bear with me

@Sonali here is a possible cause and solution for the error you encountered:

@SJEaton @Paul Alexander @Sonali Thanks to @Trevor Killick we believe we found why the error occurs. You have a progressive capture with custom forms. One or more of these forms have one or more fields as dynamic checkbox or list which is missing some configuration (the data provider most likely). Can you please review your configurations and make sure they all dynamic fields have the full configuration?

@cchalmers can you log a request/incident as well please? Thanks!

@SJEaton @Paul Alexander As I mentioned in the below thread, it does (or seems to) occur when doing "Save and Activate" ... If you do just "Save" then you go to ProCap list and activate via the On/Off button...

@lee mcdermott we need to investigate this with support. Would you mind raising a request/incident via a web form here: https://www.hornbill.com/support/?request/ ?

@Paul Alexander is done. You won't see the field value in the UI (due to the defect), but is there

@Sonali I assume you getting this when you try to "Save and Activate" ? If so, you can just Save it then from ProCap list, turn the Active button ON... We seen this error recently and currently investigating it.

@Paul Alexander @Martyn Houghton we currently investigating this. @Paul Alexander we can add the reference for that rule if you like, what was what you wanted to have in the reference field?

@Martyn Houghton afaik there is an app setting (app.email.routing.rules.emailConfirmation.newRequest.sendConfirmationEmail) which can do this ... without the need to get the BP involved... haven't tried it though...

@Sonali you have one request with status.new... which seems not to be showing in user app.... @Ehsan, should status.new show in requests list?

@ArmandoDM might be able to help you with this...

@Paul Alexander not directly via the routing rule...but, on top of my head, you could have the BP in a suspend state waiting for an update...when the update happen the BP resumes. Have the next step in the process check for request status. If is "on hold" change it to "open"... you would need to loop that to cater for multiple updates during request timeline... if this does not make much sense, export the BP configuration, post it here and I can have a look and see if, how,...

@lee mcdermott .. I need some examples, like request references and emails (don't need to post the content of the email here, I can trace it in your mailbox)...

@Joyce you really like to give us a challenge .... I'll have a look tomorrow morning... On top of my head it should (emphasise on "should) be doable using multiple measures and again, multi series...

@yelyah.nodrog give me an example please? like what analyst raises the request and what team they assign it to....

@Joyce you need something like this?

ahhh... "All those moments will be lost in time, like tears in rain" ... I really should be getting back to work