Gerry

@Martyn Houghton I will need to check that specific integration, I though we had a specific password decoration type in that form component. The good news is you do not have to give everyone access to KeySafe in order to use the integration but I do agree this should be obfuscated by default, we will look into it. Gerry

@Lyonel Yes the BPM designer in admin can be a bit of a memory hog, we optimised for function rather than performance for this feature as we would not expect it to be in daily use by everyone, its just an administrative function. IE is particularly bad at memory management so you would need a machine with more memory for this kind of capability - things work a hell of a lot better in Chrome but I understand that not everyone has Chrome available to them. Gerry

@Lyonel As a starting point, can you please verify that you are not seeing these same problems outside of your own network. You state that its working from home, is is possible to try other locations that are not impacted by your proxy changes? Also, can you please try the https://www.hornbill.com/support/ page, populate the instance ID and your email address and it will perform a PingCheck against your instance, the browser orchestrates the tests so if there is a problem in your network it will show up here. Does this happen on any other browser or is it just an IE issue? Gerry

@DeadMeatGF sounds great, let us know how you get on. We are going to love seeing our customers take advantage of this capability, and we have sooooo much more to follow to keep you all busy in the coming months Gerry

@Lyonel Thanks for the detailed explanation, I can see where you are coming from, the workflow is being hindered by the fact we cannot differentiate between a signature image and an embedded image. I will have to get an internal discussion going to see if we can understand how we might improve this but as you can imaging there are a lot of layers involved in the relatively simple act of handling an email message. We should be able to differentiate between embedded images and actual file attachments, we appear to roll everything up as an attachment which it actually is but we could tell the difference between a file attachment and an embedded images. Differentiating between a screen shot and a signature image would be more difficult, I would need to look carefully at the raw mime content to get an appreciation of what it possible. Perhaps retaining (where possible) the origional file name would help, as would doing some form of fingerprint on the images, it might then be possible to provide a way for you to configure exclusion rules that will automatically ignore the stuff you are not interested in when initiating a request from an email. Just thoughts but it does sound like there are things we could do to improve the situation. We will post back when we have more comments. Gerry

@DeadMeatGF Well that was embarrassing, sorry for the confusion Steve. We are in the progress of migrating all configuration data away from individual nodes to a central configuration repository known internally as config.hornbill.com, and it would seem while our dev and beta streams were connected and had security in place to access to this our live nodes did not. Now of course no mission critical configuration data is there at the moment obviously because nothing else was broken, but an embarrassing oversight on our part none the less. Will be adding a step to our pingcheck tests to make this this does not catch us again. Sorry for any inconvenience. Gerry

@DeadMeatGF @Martyn Houghton Ahh come on, you guys are superstars, help us get the great word out but if thats a formal request we will of course comply ? Gerry

I think one of our Dev's picked up on this this morning and will be looking at making it work with Skype for Business also, will know more next week Gerry

@Prathmesh Patel Thank you for the feedback, I am glad you enjoyed the event, thank you for taking the time out of your schedule to spend with us. I am delighted that our community is growing and our technology is being well received, long may that continue. It is such a please to be part of a great community of people and I am very much looking forward to the next event myself. Gerry

Hi Paul, As I understand it, If you set up your Skype ID in your profile, you should then be able to initiate Skype calls with other co-workers who have their Skype id set in their profile. However, there might be other browser settings, I am not 100% sure. I will try to get some further clarification for you. Gerry

@samwoo Thank you for your feedback on the event, I am glad you have taken some inspiration away, I really appreciate everyones attendance and participation. Please do post and let you know if you action anything from today. Gerry

@cchalmers Yes but... the initial implementation you will see is Scheduled Tasks (not calls), tasks as in human tasks, and yes it will work just like in Supportworks, you can schedule tasks to be created around a bunch of calendar options, daily, weekly, monthly ext... The underlying implementation can pretty much schedule anything so I am sure the Service Manager application team will also give consideration to scheduling the logging of requests if there is a requirement for that. Hope that helps P.s updating posts at 01:22 wow that is commitment! I know, we make our solution so cheap I have to work extra hours to pay the bills lol Gerry

@Paul Alexander I have asked someone to look into this and confirm we have sent a confirmation out, it would appear that e-mail is getting more and more unreliable as a means of communication Someone will post with an update soon. Gerry

HI Kelvin, To correct me last comment, we had already send confirmation emails, I believe we have now re-sent yours to you so you should have it. If not please let us know. Gerry

A further update on this one. I can confirm that the required server functionality has now been implemented and verified working, which means its now ready for the Core UI team to implement for tasks. The implementation of the UI should take 1-2 weeks max, at which point it will be available as an experimental feature that you can turn on an try out. It is worth noting that the implementation is generic inasmuch as what happens under the hood is a templated API call, which means other applications (such as Service Manager) could use the service and implement scheduled calls as originally requested in the future. Gerry

Hi Kelvin, I am not sure we have, we are over subscribed but we can accommodate everyone so confirmations should be going out very soon, I will need to double-check though, I will post back tomorrow. Gerry

@Joyce Just to add to this, when we built dashboards we designed them to output to screen rather than to print. Although a subtle point from a user perspective, technologically they are very different implementations. It may be something we would look at in the longer term as the question does get asked but its not a short term plan at the moment. I would suggest something like what @samwoo says above, a simple plugin to chrome that will allow you to save the screen rendering as a PDF would be a good way to go for now. Gerry

@Tina.Lapere Your welcome. We are just looking into why you have not received an invitation, we sent via email and you would have been on the list. As I mentioned we are now working on the scheduling requirement but we have other commitments so we may not have anything physically to show around scheduling although we will be able to talk about it. I dont want you to come along just for that one thing and then be disappointed. Gerry

Just by way of an update. The core API's and scheduling function is now in the works and being implemented, this will be done very soon, maybe as soon as this week, that will give our application teams the tools they need to implement the scheduling function for Tasks. Further good news is this is being implemented in a very generic way so in the future it would be possible to schedule almost anything that these is an API to do. If you are coming along to this months Hornbill Insights Event 2017 (28th of this month) then you might even get to see an early preview of it working along side some great automation stuff we have lined up for you. https://www.hornbill.com/insights17-agenda/ Gerry

@DeadMeatGF Given Hornbill is a cloud solution there will be no simple way for our cloud service to access your network. There is nothing built into the platform that would make pushing files to your private LAN possible. What you would need to do is use a combination of a Web Hook, an on-premise web server and some sort of script to call back to the Hornbill instance. I the idea would be, when the web hook fires an event on the appropriate condition, it would make a web call to a script running on your webserver somewhere behind your firewall. The web call would provide you basic information, such as the record ID, you would then call bak into Hornbill using our API's to pull the content (files. data etc) back to your web server and do whatever you need to do locally with that data. Make sense? Gerry

@PSG Jamie, I would hope that the actual error message we display was self-explanatory, if you can make any suggestion as to how we could improve this message further I would appreciate that. ADFS can (and often is because its the default option) be configured to auto renew certificates annually, it will re-generate them and the previous ones will expire, as a general rule there will be a grace period set where both the new and old certificates are valid, it sounds like in your case that is 5 days. From your above comments you knew about the certs being updated but I guess you were not aware that you would need to update Hornbill with your certs. All you need do it go into your SSO Profile (Admin Home -> System -> Security -> SSO Profiles) and update the affected SSO Profile with the refreshed certificate and your all set. Here are a couple of useful links. https://wiki.hornbill.com/index.php/Single_Sign_On_with_SAML_2.0 https://wiki.hornbill.com/index.php/SSO_Example_Config_Microsoft_ADFS_2.0_for_User_Accounts You should also speak with your security/ADFS team, they can always set the certificates on your ADFS server not to expire, or to auto renew less frequently which is another option. Its hard to be specific because each company has different views and policies, and of course different systems, ADFS is one of many Identify providers we support for SAML 2.0. If your certs are going to renew I would strongly suggest changing your process so when you are notified of such changes you have a task set to update the SSO Profile in Hornbill during the grace window set on you ADFS deployment Gerry

@DeadMeatGF A folder where, on your network you mean? Gerry

@Stephen Hutchinson Thanks for the information, I was aware of this issue and today we added a fix for this. Basically its possible to introduce UNIX style line feeds from our front end web components by copy/paste or template editing etc. To combat this we have added server-side code to "normalize" email content before we construct the RFC2822 message envelope, this solves the problem. Microsoft with Office365 are absolutely correct in making this change, our own inbound SMTP handler also has the same lenient approach to handling Bare Linefeeds which we are also going to lock down. Anyway, the upshot is that fix will be going through testing and beta over the next 2-3 days, and subject to there being no issues this fix will be pushed live early next week. Gerry

@Prathmesh Patel We have not got final registrations yet so will be sending out replies very soon, this week is a bit of a write-off for us as we are at the SITS 2017 show. I expect we will be sending out conformations next week. Gerry

@Martyn Houghton Yes we have been looking into the CRLF issue so while we have cause to look at email related code we figured we would do the things we have in our backlog related to email. Cheers Gerry