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One of our users is unable to select their tickets through internet explorer. When they log in and go to my requests and select a ticket, the ticket is highlighted orange but does not open. They can access the support portal through Chrome. It is specific to one user, they have tried on a different computer using internet explorer - and the problem still occurs. I have tried clearing cookies, cache, allowing pop-ups on internet explorer and this is still now working. Any advice?
Good morning, I have many of my colleagues complaining about a couple of serious issues when using the Hornbill platform via Internet Explorer: 1. They get "Could not connect to server (Error code: -1) => this is probably related to the change of proxy we did recently. Could anybody confirm? 2. A HUGE amount of memory is being consumed! This slows down considerably machines... IMPORTANT NOTE: None of these issues happen with Chrome or Firefox (incl. issue #1) Any feedback would be appreciated. Thanks!
Good morning, Several of our users are continuously getting this error no matter what browser they use, I haven't been able to find any information in a log Does anyone know what this means? Thanks, Hayley Hornbill still won't fly - any ideas .msgHornbill still won't fly - any ideas .msg