Deen
Hornbill Staff-
Posts
783 -
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Enhancement Requests
Everything posted by Deen
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@Jamie Talbot Have you seen any further issues? I suspect the problem may have been specific to your ISP.
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Issues with emails this morning? [RESOLVED]
Deen replied to chriscorcoran's topic in Service Manager
The fix has now been rolled out to all instances. Any queued emails should also be automatically resent. We apologise for any inconvenience this may have caused. -
Issues with emails this morning? [RESOLVED]
Deen replied to chriscorcoran's topic in Service Manager
@Adam Toms We have raised an incident on your behalf. -
Issues with emails this morning? [RESOLVED]
Deen replied to chriscorcoran's topic in Service Manager
We are currently working on a hot fix, once this has been deployed to the affected instances I will post again shortly with an update. -
Asset Management - List View Search does not work on certain fields
Deen replied to Frank Reay's topic in Service Manager
@Frank Reay I'll run a few tests in house and see if I can replicate this. -
@Alisha I can see how having the change in the timeline could be useful. I've tagged it as an enhancement.
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@Paul Alexander It is the first thing I would try (out of hours). If that doesn't improve matters feel free to raise a request with Support and we can look into it further for you.
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@Michael Sharp I've tagged this as an enhancement, perhaps the change will be considered for future releases.
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@Paul Alexander Are they searchable by name from the main search field? Perhaps a reindex is needed here for the entity index, if you do go ahead please read the below and only do this out of normal working hours. https://wiki.hornbill.com/index.php?title=Index_Storage
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@nasimg A reindex would be the first thing I would try. As you say this is best done out of hours. Perhaps at the end of the working day.
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A patch has been deployed and this issue should no longer be occurring.
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We have now rolled out a fix for this issue, if anyone is still seeing the problem try flushing your browser cache.
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@Kelvin As the fix has now been deployed let me know if the issues persist.
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@Kelvin I'ts possible that your issue may not be related. After the patch has been applied if the problem persists raise a request with Support.
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@Paul Alexander Thanks for bringing this to our attention, we are aware of the issue and I'll have a further update for you shortly.
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Enforcing linked ticket when cancelling request as duplicate
Deen replied to James Gallally's topic in Service Manager
@James Gallally You can set up a Hornbill Automation node similar to the following with the 'Lock Cancel Request' option set. You can then have a Human Task following it that prompts the user to link to the duplicate request. Once complete this would then move onto another node similar to the above that then unlocks the Cancel option. -
Changing comments visibility to all previous tickets to TEAM
Deen replied to Mark (ESC)'s topic in Service Manager
@Mark (ESC) This is something Hornbill's Cloud team may be able to do, keep in mind however that there may be a number of sensitive updates that users have specifically set to owner visibility only which would then be exposed. -
Enforcing linked ticket when cancelling request as duplicate
Deen replied to James Gallally's topic in Service Manager
@James Gallally You could probably accomplish most of that by simply having a task in the business process that prompts the user to link to the original request if it is a duplicate, the process could also lock out the Cancel/Close options until the task is complete. -
Online Exchange update- awaiting response from Hornbill
Deen replied to Sandip Bhogal's topic in System Administration
@Sandip Bhogal I suspect if there is any impact, it will be ingle sign on to Hornbill that may be affected. It would be worth passing on the documentation below to your administrators who should then be able to determine if this will impact your current SSO setup: https://wiki.hornbill.com/index.php?title=Single_Sign_On_with_SAML_2.0 -
@Philip Hanlon What fields are you referring to?
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@HGrigsby Would be worth raising this with the Support team as a new request. It looks potentially like an issue rather than a simple configuration problem.
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Default Email Visibility Per Service/ServiceDomain
Deen replied to AlexOnTheHill's topic in Service Manager
@AlexOnTheHill Cant see any way of doing this myself, so as you say perhaps one for inclusion in a future release. -
@nasimg That would be a better place for this discussion. I have moved it as requested.
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Thanks to all of those who have provided feedback and the cookie related info. We are continuing to look into the root cause and I will have a further update for you shortly.