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Steven Cotterell

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Everything posted by Steven Cotterell

  1. Steven Cotterell
    @Victor & @James Ainsworth We are not long off on-boarding a new external customer (Organisation with a bunch of Contacts). Along with this new customer we will have to create a bunch (in excess of 25 services). I'm unable to see a bulk-import tool on Github to create said Services, but I remember us being given a comprehensive spreadsheet by Yodit to fill out which was used to import all our previous Services that our previous External customers had when we went through switch-on. It had columns for most of the settings. (see attached) You guys must have something that you use or can release to do this bulk import. Sample Additional Service Information_ForYodit_v1.xlsx
  2. Steven Cotterell
    Hi @James Ainsworth, would you be able to give us a progress update on this please. Quite a lot of us on here really want to see this functionality in Service Manager. Can you or @Gerry share with us any plans and thought processes on how you see this working and fitting in with Service Manager that works for both Hornbill customers who use Service Manager as an internal Service Desk tool but also for those of us who use it as an 'external facing' Service Desk. This has been logged for quite some time so we are hoping that Hornbill have made some progress on this. Cheers.
  3. Steven Cotterell
    ha ha - I knew I'd seen it somewhere else. Cheers.
  4. Steven Cotterell
    So to answer your question @Jeremy, this is where we changed the image and added our logo... Try it out and I'm sure you'll be able to get something that works for you.
  5. Steven Cotterell
    Thanks @Daniel Dekel. All working now. The quick fix is very much appreciated.
  6. Steven Cotterell
    Something must have changed in the code somewhere as we did have this image customised... (luckily I found an image from one of our internal training docs) But is has changed overnight to this... ... and our logo is no longer showing on the far right, both of which we have configured in the Portal settings.
  7. Steven Cotterell
    @Jeremy, my understanding was that the 'Customer Portal' image is configured here... guest.anonymous.portal.core.style.image.homeThis setting controls the Home page image of the header on Hornbill Customer Portal, this should be the full URL to the image.
  8. Steven Cotterell
    Is anyone aware of anything that has been dropped live in the latest "Platform Build" or the "Collaboration Build" that would make the Service Portal no longer present a custom defined home page image, but instead default to the one that gets shown when you 'do not' configure a custom home page image? @Victor, @Steven Boardman, @Bob Dickinson, @Gerry- any ideas please?
  9. Steven Cotterell
    My understanding is that the setting is this one... guest.anonymous.servicePortal.core.style.image.homeThis setting controls the Home page image of the header on Hornbill Service Portal, this should be the full URL to the image. , which can be found here... Home - System - Manage Portals - Advanced Settings
  10. Steven Cotterell
    @Jeremy, I'm wondering if something has gone awry as our Homepage image has suddenly changed from one that we had configured to this one. Can anyone from Hornbill validate this please?
  11. Steven Cotterell
    That has worked, thanks @TrevorHarris. I have just over a page of 'failed' BPMs to work through and correct now to push them through to proper completion of the BPMs. Headphones on and zone out
  12. Steven Cotterell
    @TrevorHarris, thanks, I will give this a go and report back ASAP. Much appreciated.
  13. Steven Cotterell
    In our Incident BPM, after an Incident has been closed, I've a 'Get Card Information' node to return the CardID of a card related to the RequestID so that I can then call a 'Remove Card from Board' node. Decision node is throwing an error (see below) There is a Card on our Breach Board (Board Manager board) for each Incident I've looked at that has this failure. The custom expression I'm using to decide if need to remove card from board is... As I'm expecting CardID to be populated from the Get Card Information node. Any pointers please anyone. Getting quite a few Incidents 'failing' after being Closed because of this.
  14. Steven Cotterell
    Thanks @Steven Boardman. I think this post from @samwoo falls somewhat into this area.
  15. Steven Cotterell
    Thanks @Steven Boardman, I thought that might be one of the ways round it. Are there any plans to be able to make these variables persist for the life of the BPM, especially as we now have the ability to specify a 'Result Reference' to make variables unique if needed. Seems one of the next logical steps.
  16. Steven Cotterell
    Hi, In one of our BPMs I'm using some new functionality to create 'localised' dates from the 'scheduledStartDate' & 'scheduledEndDate' attributes, to use in emails & Microsoft Teams posts. The problem I have though is that I'm trying to access these dates later on in the BPM, in another 'stage' to post another Microsoft Teams message and they are not showing in the variable picker dialogs. How can I persist these values throughout the lifecycle of the BP? Thanks Steve.
  17. Steven Cotterell
    @Ehsan, we also need the patch please - we've seen the same error as experienced by @Paul Alexander.
  18. Steven Cotterell
    Aw, shame.... maybe people could learn a few things from the parallel world.... Thanks @Victor
  19. Steven Cotterell
    Hi @Victor, Is there any update on this? BTW, loved your post about the alternate parallel universe...
  20. Steven Cotterell
    Hi @David Longley, Go to the Organisation in question, and open the "Requests" section and look for the words "Portal Access". In here you will see your list of contacts for that Organisation and you can enable "Organisation View" for those contacts that you want to be able to see all requests raised by people of the same company (Organisation). In the Customer Portal, the contact should then be able to select between "My Requests" & "My Organisation's Requests" Hope this helps. Steve.
  21. Steven Cotterell
    Hi @Paul Alexander, From some testing I've just done, it looks like if you have the 'Subject' box ticked, the search not only looks at the Subject line, but also looks at the 'From' field. Maybe someone from Hornbill can confirm this. Cheers Steve.
  22. Steven Cotterell
    Hi, Another timestamp related post I'm afraid. I have just edited an update I made at 10:35 this morning and on the update in the timeline it shows the following. I understand that the timestamp is appended to the bottom of the update to show an edit has been made, but we think it should at least show the timestamp indicating the timezone where the edit was made, e.g. in this instance it should show "2019-09-17 10:35:11 BST".
  23. Steven Cotterell
    Hi @James Ainsworth, Has there been any more thoughts on this, essentially the last two paragraphs in my post above. @Steve G, you mentioned a possibility to code an iBridge utility for this as you have an API to do this already in the platform. I have been asked again this morning about how soon we can get Change notifications going into Teams via the 'HTTP Request iBridge utility' and also notifications surrounding any High Priority Incidents and their subsequents updates. Any news would be appreciated. Thanks.
  24. Steven Cotterell
    Thanks @Victor. We'll get it checked out - hopefully the folks in South Africa will soon be able to see their Dashboards and we can start to show off Hornbill down there when they have customers on-site. Will let you know how we get on. Thanks again.
  25. Steven Cotterell
    @HGrigsby, I haven't check yet but this functionality might have been enabled in one of the latest Service Manager releases. CH00153798 - All Service Manager Progressive Capture forms support the ability to provide an 'Info Message' to help you give more context about what or why the form needs to be filled in
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