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Showing results for tags 'service agreement'.
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At the moment the Update Request Service Level option (screen shot below) only allow you to re-trigger the setting of the Service Level base on the rules. Can we new option be provided to allow the same functionality that is in the User App where the Service Level Agreement and Level can be changed. If this option can include the injection of variables as well as hard coded values. https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow Cheers Martyn Martyn
Happy New Year!
As you probably noticed I was away from forums for the past month as I took some time off. I am back(ish) now (because I am caught up in some other work as well so I might not be able to be on forums as much for now) and slowly catching up on all activity (including all notifications and PMs). I will get back to each of them eventually however it might take a bit longer until I will be able to get to yours. As usual, if you are subscribed to a success plan you can always raise a request with support to expedite a forum discussion/answer.