Miro

Hi @DeadMeatGF, Could you provide more info? When it happen, what is the flow? Are you able to create an example flow that is giving you that message? Thanks, Miro

@Alisha ahhh indeed, you can also update code separator, completely forgot about this bit! Anyway if this won't work for you let me continue investigation...

Hi @Alisha I think I've found what is wrong. When you are comparing category name you need to fix subcategory separator. So you have something like Category name == "Category/A>XYZ" and you actually need to do it like follow: Category name == "Category/A->XYZ" So as you can see there is missing "-" (minus). Categories and subcategories are separated with "->" (not ">"). I did it and it started working for me. Let me know if that fixed the issue for you. The is one last bit I'm interested to know. In last branch if there is NO MATCH - it's pointing to next node named "THE END" - wasn't it making loop? PS. Please also rename capture names you are pointing to with same fix.

Hi @HGrigsby, Here you have a simplest workflow that should cover your case. It is similar to @Paul Alexander version but a bit simpler. Basically in workplace adjustment you have checkbox list with hardware and software. The rest you can hopefully figure out from attached flow. Thanks, Miro

@Alisha without Victor I can't make it. @Victor I know that you are busy but definitely need your help with this one as I can't replicate the problem.

Hi @samwoo, I'm right now on it and have some things done. Can't estimate any date as I also need to involve guys from "admin" but work is in progress. Thanks, Miro

Hi @samwoo In theory it could be possible by adding another site definition that return site name instead of id but in practice it would fail if there would be two or more same names or someone will change name later. Also adding almost redundant query definitions for this is not the best idea. Anyway we are aware of this problem and looking for a proper solution and hopefully have one soon. Thanks, Miro

@Alisha really sorry that is taking so long. Not sure how we can do it but I think I need to see this for better understanding - kind of screen share or similar. I think I'm missing something really fundamental here and that is the reason why I can't fix it. Will talk tomorrow to @Victor to see what are available options.

@Aaron Summers @samwoo I created simple pro cap flow where I put custom form with site selector, then I added two hidden labels with conditions. Labels become visible if you pickup specific organisation (matching id). Also added branch and depend on selected organisation is going to specific form. All works as expected. Can you have a look and say if this is the case or its different problem? Here you have a short video how it works https://www.screencast.com/t/k7iL64S0 Thanks, Miro

hi @Aaron Summers, What data query are you using?

Hi @Aaron Summers, Just read your question - could you specify what you mean with "Simple list" in BPM read by pro capture form? Anyway will try to answer, there should be always item "Display" visible to user. "Value" is done just for data processing so you can do check against simple 1,2,3... not entire character sentences. Progressive capture when is displaying data from simple list in drop down/checkbox list/radios is always displaying items name (and item "Value" should be stored in DB). In case of BPM not sure. Need to ask someone who is more familiar with this part but guessing that is similar. Let me know if this is answer you've been looking for. Thanks, Miro

@Alisha I notified SM team about it and also waiting for their respond. Sorry that it is taking so long.

@Alisha all variables are exactly like @James Ainsworth mentioned.

@Alisha there is probably a problem with a way ServiceManager is storing labels from progressive capture. Will notify them and once I will get know anything will let you know.

@Dan Munns could you put a screenshot of one question (text field) with defined variables in it? Hopefully this will guide me or at least help a bit to understand how to replicate.

@Jeremy So it happen after the build when we hided reason field. Will have a look.

Hi @Jeremy Did it ever work for you? Asking as I'm trying to replicate this. You should see task questions straight forward when opening task and click complete button. Do you have any custom questions defined against outcome? Also what browser are you using? Thanks, Miro

@Dan Munns never meet that problem before. Just tested it with simple text inputs and all stay empty when no value was provided. What type of fields you've been using here? Need to replicate that. Also what browser/os are you using?

Hi @Dan Munns Are you referring here to custom questions answers in task? Or progressive capture answers in request view? Thanks, Miro

hi @samwoo, I finally managed to replicate it and understand what happen here So the global view is affecting all views and in this specific scenario (board view) extra filtering is added from lanes by merging view + lane filter. So if you have category A+B in view then you adding yet another category from lane and you end up with category A+B+C. Is not overwriting it. This behaviour is intended. Hopefully I make it more clear now, but if you still have questions then do not hesitate to ask. Thanks, Miro

@samwoo by chance, do you remember how have you had set filtering in top filter bar? what exactly you have set there? if you are still able to replicate then it would be great as I think it will be the key info here.

hi @samwoo, When trying to find source of issue I found that I did mistake in filters, both line I defined as BAU Tasks... After correctly defining filter I'm not able to replicate that problem anymore. Tried different scenarios with and without list, also similar category names - always task was showing in proper line. I checked everything from top to bottom ending on SQL queries... really sorry to say it but can't find any reason why it happen to you.

Hi @samwoo I managed to replicate your problem and looking at fix now. Thanks, Miro

@Alisha @BobbyB this message could be displayed only if you switch flows. Could you confirm that is not such situation: You have at least 2 flows A, B. You start with A and then switching (continue) to B. And now if user loop back to A->B->A then this error is thrown. I hope I didn't mess here and explained it clear. Could you confirm is not that case and loop doesn't occurs?

@Alisha wonder if is possible that you create a simple flow that will replicate the issue and attach it here to post? Asking for this as the problem should be fixed and I can't find any reason it still exist.