Kelvin

We applied the Service Manager Patch this morning and since then we are unable to app to request from an email. The box appears but will not automatically or manually service for the request. EDIT - After some investigation it looks like this happens if the request is closed.

@Steven Boardman Thank you

@Steven Boardman I still see the My Services options

@Daniel Dekel Hi Daniel, As a basic user I am not seeing any option to make default view, my question would also me when we go live across the company will everyone have to set their default view? as I though by selecting Hide My Services this would change the default page.

Probably something I am missing. So I wanted to start testing the Portal, I have set up a test user in azure and am able to log into live.hornbill.com/XXXXX as a basic, self service user I am presented with the my services page. In the Manage Employee Portal I have the following settings. Note that we dont currently use any self service so I have ticked the Hide my services option. With these setting I would have expected to land on the new employee portal. What am I missing?

We are also experiencing this

@James Ainsworth Thanks for the suggestions

Is there any plans to be able to search or set up views based on connections. example I want a list of call where a customer has been connected to requests. "Customer A" gets connected to all change requests that affect "System X" but is not the main customer of the request. "Customer A" phones for an update on the requests but does not have a request number.

I would be very interested in this too

+1

Is this still an issue as we are unable to search for any Change Requests using the search bar at the top of the page.

@Steve Giller I thought I would come back to the forum as I can see from the support ticket this is a case of query is to large to complete within 30 seconds. What I am trying to achieve is a list of calls with the asset type == 15. Do you know if there is a more optimised approach. Thanks

@Steve Giller The Assets are appearing in calls as below

@Steve Giller I have just downloaded the file above add uploaded as a new report and this still comes up with "No Preview Data Returned" not added any filters

Hi @Steve Giller I am using the Report Builder in the Admin Panel. I get the following.

I am trying to create a report that will give me all assets and their calls for a certain asset type. At Insights I was given a starter definition file with the table joins but I have been unable to get this to return any data. Any help would be greatly appreciated. assets-with-calls.report.txt

All sorted I have worked it out Join Request - Question with field Request ID - Reference

+1

I am sure this has been previously asked, what is the sql join for the Request Table and the Table that holds custom questions from PCF? Thanks

@Steven Boardman great thank you for confirming

I have been looking on the Demo environment and can see Requests Average Response Time Report does this take into account the Working Time Calendars?

@Deen Thanks for the info. I will pass this onto the team.

I think this may have been asked before, so feel free to link to another post. When applying emails to requests the html formatting is lost. Is there anyway to keep the formatting?

@Dan Munns @samwoo Thanks for the info. I will work with Sophie on Monday to get this done. I knew we could count on the forum

Also be very interested for early adoption. This would bring so much value to our service