Kelvin

Im Stuck I have a decision with a BPM that is not working. The question in PCF is a radioset based on a simple list and when logged shows the following in the database The decision node is However this doesn't work and instead jumps to the no match.

@James Ainsworth I want to set up an some images and a iframe with an in house display. In the wiki it shows it but I cant see it in the drop down.

Have Custom widgets been removed, or is there a setting to turn them on?

@James Ainsworth Not sure what the issue was. I deleted the Capture and recreated and worked fine.

Has anything changed to switch capture within a progressive capture form. I just received "Unable to find the specified capture" although I am selecting from a drop down list.

Is it possible to create a new asset from within a business process. We have a couple of processes around procurement and would like to generate a new asset from information captured.

@Victor Sorry Victor a post

We have received a request to remove an image for a support ticket, this was not added as an attachment but pasted into the comment field. How do I remove the image?

I think I may have resolved this as I think you still need to set the On Customer Response in each of the portfolio items

Can I confirm that the sub status config in Service Manager > Configuration > Request Sub-statuses do not work the same as the ones in the service portfolio. Example, if a customer updates a ticket whilst it is on hold it will automatically come off hold and be given a sub-status from the active list.

Following on from yesterday, is it possible to apply Sub-status setting to all service portfolio items. We have 50+ items, would we need to apply this to each one or is there a method to do this in bulk

@Martyn Houghton That all worked thank you

@Martyn Houghton Thanks, I will give that a try

I must be missing something. I am trying to set up a couple of auto substatus updates. When a ticket comes off hold and also if a customer updates a ticket whilst on hold. If I place the ticket on hold it will correctly change the substatus when it auto changes off hold If the ticket is on hold and a customer updates the ticket the ticket remains on hold. Am I missing something?

@Deen its possible but we are only seeing it this morning, no changes are end. Also not able to close any calls they just sit as resolved.

Not sure if this is connected but we are receiving the following when logging requests was all working fine yesterday

@Gerry We are also starting to look at automation and would be interested to see the pricing matrix, thanks

Is there anyway to set the size of the icons within a link widget. As you can see below it looks very out of place.

I worked it out. typed in a URL I wanted to use and then click create page. Simples.

@Bob Dickinson Hi Bob, hope you are well, when we were going through the issues we were having you showed me how to create an additional page in the employee portal. I remember you saying that I would need to take note of the URL as the pages were not listed anywhere. However I cant remember where I go to create the page. Thanks

Thank you, all back to normal

This morning our login page looked like and now We have not made any changes at our end. I need to get this changed back as all of our communications and publications have been printed with the older screen shot.

Just to add further to this. When we currently update a ticket using an Service portfolio request that is not visible to the customer on Self Service. The user receives a notification email to log into Self Service in order to view the update however when the portal loads up they receive "You do not have permission to view this request" If the call is logged under an item that is visible for the customer to log against they can view the ticket. Until we have time to rewrite all of our existing PCF which are not currently user friendly we are stuck, any suggestions

I can see from the default email templates the email a user would recieve if their request has been updated. Is it possible to include the actual update in the email. I couldn't see a variable in the picker but may have missed it.

Is it possible to see all my requests in the portal, currently I can only see requests where the Service Portfolio item is set as visible. We have a number of PCF that only the Service Desk would use and we wouldn't want the user to log their own calls with these flows however once logged we would want them to see all of their calls. The call logged under "New Request" service is visible under requests, but the 10 other calls I have logged with the service desk over the phone do not appear.