Kelvin

It seems to be back online

@James Ainsworth Status CheckInstance Health Check Fail Test Time taken Initial Connection 1ms 40ms 41ms XMLMC Responder 1ms 35ms 36ms Global Configuration 19ms 39ms 58ms HTTP2MEM Gateway Ping 3ms 38ms 41ms HTTP2FS Gateway Ping 2ms 37ms 39ms XMLMC Session Bind 2ms 35ms 37ms HTTP2SQL Gateway Ping 4ms 33ms 37ms HTTP2SQL Database Ping 14ms 42ms 56ms timeout 503ms Re-Test Find out More HTTP2SQL Database Query 503ms

@PamelaThats great, thank you

We are trying to set up auto logging of emails to requests. Is it possible to assign a Business Process?

@James AinsworthThats great news, thanks for the update

Just seen this has already been asked under

@James Ainsworth Was there any further updates on this. I am also using Progressive Capture Custom Form -> Dynamic drop down select box -> Data Query -> Get All Sites Ideally I would like to store this against Site in the details section. Im also only getting the site id and not the name.

Hopefully a quick question Using Get All Sites in a custom progressive capture form, is it possible to map the response back the sites database field (h_site?)

+1

@Steven BoardmanAny news on this yet?

Just looking and maybe I dont need to use iBridge to create the new request as I have just seen Log New Request in Entity>Requests>Log Request

@VictorNext questions 1. how do I raise a linked request through iBridge? My thought was to update a custom field on the master call and then wait for the field to equal something. 2. Can I wait for a custom field to equal "text"?

@VictorYeah that was my only thought. I will give it a go.

This may have been answered previously I am trying to design a new onboarding process and have a parrelel process set up. (which works) I would like to have a seconday call raised (through Integration Call, this works) The bit im stuck on... I would like to now wait until the secondary call is closed before the process continues and then exit the parrel process. I hope this makes sense. Also when you create a call through the intregration can you assign any sort of business process

@Daniel Dekel @Victor I took the decision to reinstall Google Chrome as it was working in Edge and now it all works, sorry and thank you for the time you guys have spent looking into this.

@Victor - I have just tried again 07:52 and as soon as the form displays I get the same error.

@Daniel Dekel We are using Hornbill Service Manager 2.63.4 (1273) 2. I have removed, saved, refreshed, added, saved, refreshed and tested - still showing the same message - Time 13:50

@Daniel Dekel I have just tested and recieved the following error. I was logged in as myself.

@Daniel DekelThanks for the update, the first option is fine. I was interested as this would allow us to reduce clicks so is not a major issue.

@Daniel Dekel Morning, did you get any further with this?

+1

@Paul AlexanderI hadn't tried contains and this seems to work. Thank you.

@James Ainsworth Sadly the case doesn't seem to make any difference . Its really strange as if I use the same condition in a BPM it works.

Help as this should be obvious I have the following Custom Form and decision however when I log a ticket it doesn't respond to the tick box and always go to the assignment form.