Sophie Springett

Hello, We are in the process of expanding our use of self-service to new areas and I am currently creating the intelligent capture for this. The information we need to capture from users currently comes in to us on a form we've created on a word document; we would like to explore phasing this out as we move forward with self-service. On the form we are currently using we have a table that users fill in. I can't see any way of doing anything like this within the progressive capture at the moment, all I have been able to do is put in a multi line free text box, with the hope users will continue to input the information in here the way they are used to on the form. Is there any way that we could incorporate a table or is there something else that would work better for this sort of thing than just using a free text box? Thank you!

Hi, I'm trying to create a Service Request that has tick boxes and based on the tick boxes this will bring up drop down boxes to add additional information. I've managed to get the drop down boxes to appear, however I'd like to know if there's a way to have more than one tick box selected and the corresponding drop down boxes all at the same time? Currently I can only get one drop down to appear if I have all three tick boxes with additional fields ticked. I've added some screenshots for some clarification. Thanks, Sophie