Lauren Posted February 8, 2018 Share Posted February 8, 2018 We are new to Service Manager, having used Supportworks for a number of years. When using Supportworks we heavily utilised the MultiClip functionality. This enabled our analysts to quickly update/resolve requests by simply pasting in to the relevant text fields. It was a great contributor in reducing our resolution times and providing a more streamlined service to our customers. I wondered if there is any likelihood of the MultiClip editor being implemented in Service Manager in the near future. We are aware of the "Snippets" function when using E-Mail, however the addition of MultiClips would benefit our departments hugely. 1 Link to comment Share on other sites More sharing options...
nasimg Posted February 8, 2018 Share Posted February 8, 2018 Plus one from me. Nasim Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 9, 2018 Share Posted February 9, 2018 +1 Link to comment Share on other sites More sharing options...
BobbyB Posted February 12, 2018 Share Posted February 12, 2018 The multi clip was an excellent tool within Support Works and we would all benefit if it could be included in the new Service Manager. Link to comment Share on other sites More sharing options...
Alisha Posted February 12, 2018 Share Posted February 12, 2018 Agree with the above. Link to comment Share on other sites More sharing options...
HGrigsby Posted February 12, 2018 Share Posted February 12, 2018 +1 Been requested by several of our users who used the multiclip in supportworks Link to comment Share on other sites More sharing options...
Lauren Posted October 12, 2018 Author Share Posted October 12, 2018 Hi @Steven Boardman Sorry to keep picking on you! It's what you get for being so helpful I guess Are you able to advise if multiclips is in your change schedule at all? We could really do with this, and it seems some others could too! Lauren Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 12, 2018 Share Posted October 12, 2018 @Lauren we have the snippets in the Request Email action in the tool bar, but nothing further currently. I will ask the question and post back here but i am not aware of anything in the immediate short term on this i'm afraid Link to comment Share on other sites More sharing options...
Lauren Posted October 12, 2018 Author Share Posted October 12, 2018 Thanks @Steven Boardman Link to comment Share on other sites More sharing options...
Dan Munns Posted October 13, 2018 Share Posted October 13, 2018 +1 Link to comment Share on other sites More sharing options...
davidrb84 Posted October 15, 2018 Share Posted October 15, 2018 us too, probably most requested feature. Link to comment Share on other sites More sharing options...
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