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Dan Munns

Hornbill Users
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Everything posted by Dan Munns

  1. Also can we have it so that the suggested text replaces (or gives the option to replace) the written text when you click the little tick. At the moment is just appends your text. e.g. Also can we have it so that the suggested text replaces (or gives the option to replace) the written text when you click the little tick. At the moment is just appends your text. We should have it so that the suggested text replaces (or gives the option to replace) the written text when the user clicks the tick. Currently, it only appends the text.
  2. Hi all, The closed captions on the Users course are out of sync on the below video: User accounts: https://academy.hornbill.com/courses/fd5d5aa0-ed9a-4cbe-a9e7-553ea03d3271/activities/1788e49d-5bbb-4ecf-9ca4-56ab935de3f4 This means that the last part of the video is missed by the closed captions as the video runs out before the captions are displayed. Also the quiz on user templates asks questions which are not answered, or mentioned in the training material.
  3. We have issues with adding emails to requests missing from the Preview UI. And the worst one of all, dark mode drop downs showing white text in a white box when logging a ticket (it used to be the same everywhere but seems fixed in the SM views at least)
  4. Has a 3rd party security team been tasked with any data forensics or is all the remediation/investigation being handled in-house?
  5. @Steve Giller this is what it looks like in Outlook for the end user. In the editor you can see the drop down box and any other fields added. Users will be using either Outlook on O365 on a Windows machine or the Outlook app on iOS. The main app will be the windows app though and that is where the [item 4 \/] is shown. Is there a setting I need to change in Outlook to show it do you know?
  6. Hi all, Is there a way to add a dropdown select box to an email sent from Hornbill to a user for them to complete? I have tried the selection field in the email template editor but it doesn't seem to work (just shows the last item on the list like this: [item 4 \/] ) Thanks, Dan
  7. Hi all, I am sure this has been asked before but I cant find it. Is there any reason why when creating a custom view in SM the custom fields available only go as far as O for the lettered ones and 30 for the numbered? If there is no reason can I make this an enhancement request for the missing ones to be added please. Thanks, Dan
  8. @Steve Giller it isn't really going to show on all incidents or all service requests as you can still add the rules to show the button (as per the mockup by @samwoo). At the moment if I add a rule to show the button if the request type is IN or SR it will still only show on the request type I made it on. Maybe 'Global' is incorrect from a dev standpoint. In my head 'Global' meant any type of request (since that is where the buttons are). Basically I want to be able to show whatever buttons I make on whatever request types I want, based on the rules I create. So a rule of 'Show Button If: Team_name = 'IT Sevice Desk'' and no other rules would show the button on all requests types where the assigned team is IT Service Desk, not just on the request type I created the button on (assuming this was implemented as per @samwoo mockup and I selected 'All Request Types'). If a button is truly global across all ticket type for all teams then a button with no rules in place and 'All Requests' would accomplish that as well. So I suppose "Allow custom buttons to be added to multiple request types at the same time by adding a visibility option to the custom button editor (in conjunction with the current rules) and show all created buttons in a list somewhere (maybe admin portal)" would be the best defined requirement I can come up with for you.
  9. @Steve Giller As per @samwoo image would be ideal. Whilst not all buttons would be appropriate for all tickets types, some would be, so the ability to show them on which ever ticket types are selected would be great. As the buttons are used in SM my definition of 'Global' meant all ticket types.
  10. @Victor you mean to tell me that there isn't some kind of 'Victor says make it so' button you have access to? Thanks though. Hopefully people will upvote this (and all my other requests *hint* *hint*)
  11. Hi all, Can we have custom buttons be global rather than per ticket type? I have some buttons that are set up like 'IF Team Name = IT Service Desk' but I have to set these up per type rather than they just show on all tickets. Even if I set up rules in groups like (IF Team Name = IT Service Desk AND RequestID CONTAINS IN) OR (IF Team Name = IT Service Desk AND RequestID CONTAINS SR) it doesnt work (although both rules work separately on their specific ticket types) If we just had a single place to create custom buttons (or no matter where we configured them if just showed them all) it would make life a little easier.
  12. @Victor can we request that the function is promoted out of experimental? And that the function to capture the full response rather than just the status text is added?
  13. So one of a few things happened, either I made this post ages ago and cant find it, someone else made this post ages ago and I cant find it or I dreamt the whole thing and that's why I cant find it. Either way here is a post now. Please, can we have the ability to create an Override Flag in IC and save it to be used again in the same IC? Our change form currently has 88 fields (likely more to come) with 87 of them being dynamic. Flags are based in questions on the form and maybe one might be role based (I cant remember all of the flags to be honest). Most users will only ever see a small fraction of the questions, I am not some form crazed IT guy. But the reasons for showing fields is varied and sometimes complex (like if field A is complete and field B is one of 3 answers but not the other 3 and field C is less than 15 but more than 4 and field D starts with IT and field E = 'No'....show field F. So most of these flags are stacked, to reduce complexity, so some fields have 3 or 4 flags on them, named to make the reason for the flag easy to understand without having to click into each one (as I am sure is done everywhere). This means that if I want 29 fields to show for IT Service Desk but not the others I create 29 flags for 'If Field A = IT Service Desk'. Times by number of teams with custom questions (quite a few) and add in earlier question dependant questions and it quickly gets to be a hot mess. Now imagine a world if you will, where I make the Override Flag one time and then just apply it to the relevant questions. Birds sing, bees buzz, flowers sway in the breeze......you get the point I am sure. I am also certain that there is probably an easier way to do this than how I am doing it at the moment. Please feel free to share. I don't get to play around in the admin portal as much as I once did/would perhaps like to and am sure I am more than a little rusty.
  14. In the HTTP Request - Basic auth node there is a field for Content Type which should cover the schema (application/json or application/vnd.api+json for example). Shame it isn't possible. I just need to rip the response and dump it in a custom field to regex some details from it. I even have the regex sorted. It is a shame because I need to get info from another system which is going to be changed to something else in 6/12 months so was hoping this would be a quick fix. Also I tried marking my posts 'Enhancement' for a while and either I just come up with rubbish suggestions or I am doing something wrong because nothing I suggest seems to get any traction
  15. Hi all, Is there a way to capture the full API response text rather than just the status using the HTTP Request - Basic Auth node (or similar). If not, can I request it? Thanks, Dan
  16. Hi Steve, Sections of our contract page below (Main business owner was replaced with Main Business User as they wanted a pick list to select the user from):
  17. Hi all, Can we have some more custom fields in Supplier Manager please? I have used all the text only fields under contracts and still have at least 2 more fields to add. Or can we have the restrictions on date/time/decimal/int removed on the current ones? Also is there a list of the custom fields and the current restrictions anywhere. The wiki is more than a little light on info for Supplier Manager
  18. Is there any update on this? I am getting more reports of user being unable to close down tickets due to this error.
  19. Some of my users are getting this as well. Doesnt seem to impact me though. I assume I have a role that stops this happening to me. Edit: Ok so it seems to be impacting me as well on the same tickets as the users. Just not all the tickets with tasks on.
  20. They are going to love me @Victor nothing to do with turning PC2 on then off again?
  21. @Victor This is from the ticket that was reported. Apparently 'it is like that on all of them'. Capture config is: Update request summary is configured like this: New Starter: &[functions.pcf("StarterDetails","StarterName")] &[functions.pcf("StarterDetails","startdate")] No changes on my end for 5 months for this particular BPM/PC
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