Sam P

+1

I am just looking at adding FAQ's to some services and the ability to select the order in which they appear would be very useful, so +1 for all of the above from me! Thanks

@Ehsan seems much better, thanks

Still an issue here even after hard reload. I'm not in the Team that ticket is assigned to, and I cannot reassign it to myself as Assign is greyed out

@Deen yes full flush still an issue

Affecting us despite refresh

@MichelleReaneyI have a ticket logged with the helpdesk as some of my answers were not appearing in the request despite being entered in the PCF form...we found out that if you use the right mouse click button to paste the answer but take no further keystrokes, the answer did not appear in the request (email address copy/pasted is a good example....right-click and move on to next field). I'm not sure if this matches your scenario and your users are pasting in the missing fields? Hornbill have opened a Known Issue for it.

+1 this would work brilliantly for a lot of our processes

Could I request consideration for some filtering and additional columns in the Service Manager Reports area (may also be applicable in other areas where reports are available): Filters: Status - all / development / available (similar to Progressive Captures, etc) Columns: Scheduled / one-time (or similar) Last run date Next run date Thanks

Is it possible to add the Report Run Date to a report?

When logging a new Service Request via the BP is there a way I can copy any attachments and also the resolution details? In my scenario Team B need to see what was done by the Team A, but the Services and Supporting Teams mean that Team B cannot see the original request. Thanks

@Victor thank you for your help, I got the card ID (not via the table, I'm not sure how to do that) but found it somehow else and have sorted it. Thanks again!

Thanks @Victor, a while back Yodit helped me work with multiple cards on multiple boards in one BP by adding a unique reference to each card, hence this particular card is prefixed CARDAPASNew. It has been working perfectly up till recently when I expanded the workflow to include a decision and the Get Card Information node got moved...I missed it and so this particular Move Card node does not have a preceding Get Card Information node in front of it. Once I spotted it I fixed it and the subsequent process is now working fine. I was hoping there might be a way of fixing the 3 or 4 of the requests that slipped through the net

Thanks @Steve Giller I have multiple cards in this BP so had set a name for this card: (full key: CARDAPASNew&[global["inputParams"]["requestId"]]) Adding CARDAPASNew&[global["inputParams"]["requestId"]] in the Card ID field on the Move Card node does save but then generates this error: Maybe I missed something else?

I missed a Get Card Information node before this Move Card one (luckily only a small number of requests affected) is there anything I can do to get past this for the ones that are logged?

+1 I can see how this would be useful for longer forms

If you have multiple cards in one BP you need to have different Keys per card, this post here helped me enormously:

@Ehsan thanks for the explanation

+1 for additional custom fields (or allowing PCF answers to be used in email templates)

Thanks @Ehsan I have been able to order the bulletin in the same service in this way, but can you tell me what is the order when there are bulletins in multiple services? IAlphabetical, date published, end date ? I can't fathom any logical order for them, hoping you can help!

@Victor Will do! thanks for your time

@Victor thanks for the link. The templates in question are my equivalent/renamed versions of (there may be more but I have not tested everything): AnalystEmailUpdateNotification (updated here: guest.app.requests.notification.emailTemplate.analystUpdateFromEmail) and AnalystFeedbackSubmittedNotification (updated here: guest.app.requests.notification.emailTemplate.analystFeedbackSubmitted) From your explanation and from the Wiki I understand these to use the direct method. From the wiki page I have checked guest.app.requests.notification.emailMailbox is correct, guest.app.requests.notification.emailDomain is also correct, guest.app.requests.notification.emailPrefix is correct too and guest.app.requests.notification.emailPrefixDisplayName is also correct, meaning that guest.app.requests.notification.emailPrefix@guest.app.requests.notification.emailDomain matches my email address perfectly.

@Victor thanks i will take a look. I guess my point is that it was working OK and now its not. Will reply back here if anything else is needed. Thanks

I have observed a change in the Sender of some of the automated email templates over the last couple of weeks or so, yet I dont believe any settings have been changed. Emails to end users seem to be OK (request logged / closed etc) but emails sent to analysts now show "noreply" instead of our dedicated mailbox. NB. We were using a "noreply" mailbox at the very beginning of our switch-on but the new one has been in place at least since July. Last known to be working correctly: 20/10/2021 although may be later than that. I have checked the settings below - is there anywhere else I should check? guest.app.requests.notification.emailMailbox is correctThe shared mailbox to use when sending email notifications from the instance guest.app.requests.notification.emailPrefixDisplayName is correctThe display name to use when sending application generated email notifications from the instance

@Daniel Dekel while I have your attention around bulletins, are you able to answer this question for me too please? @Alisha sorry to hijack your post!