Adam@Greggs

We are receiving an error message when completing request details (whether change, service request or incident): "The following error(s) were encountered while logging the request : There was a problem registering the business process for this request. Please contact your system administrator." After OK'ing the message, all seems OK but users are reporting the message to IT. Anyone else experiencing this?

Thanks. I'm wondering - and I suspect I know the answer - will scheduled reports that are set as xlsx still be corrupted when we download them from report history or are they rendered into Excel when you click download? Thanks

I had a similar problem, but it was down to having the "target folder success" set incorrectly

Slow for us - not seen Harry yet, but will continue to check.

Thanks for your response. It's happened in a request that was processed by a routing rule this morning at 10.20am. Not all requests are doing this and the total I've been made aware of are sub 10 so not a massive issue. I'll check by getting the same colleague to send an almost identical request to see that it processes as expected.

Sorry, should have included the error: Xmlmc method invocation failed for BPM invocation node 's1/flowcode-e0573962-66db-4fae-54a5-a3344d0bd44b': 0200 apps updateReqStatus FlowCode Exception (com.hornbill.servicemanager/en...

I'm a bit late to this party, but we're starting to see this but not in all calls - will we still need ours patching?

We're able to get in occasionally, but I've noticed multiple automated calls have been duplicated. Possibly just a tidy-up afterwards, but may be related to whatever the issue is.

We've got similar issues - status.hornbill.com is showing everything is running.

Thanks Keith - we'll monitor

Our Email routing is also not working so calls aren't being logged - is this related?

We'd also like this, but also the option to pre-populate the To field with an address under certain email templates (e.g. a third-party support company)

It's same for us on all browsers - look forward to a positive update.

We'd certainly be interested in joining as an early adopter. We've got a number of tasks both at sites and in the shops themselves so think it would be of massive benefit.

Greggs back online.... Thanks!

Resolved for us - thanks for the swift resolution. Thanks also to P. Nordqvist for getting the first post in nice and early - saved us trying to diagnose anything

This is affecting us as well - glad to hear it's nothing I've done.... There was an update at 3pm yesterday.

We have a problem with two of our folders in the email function of Service Manager. We setup an auto responder, but due to issues with what the system that was sending the alerts that we wanted to log, we've ended up with 377,000 emails in our Deleted and Sent Items folder. I can't empty the folders as it loses connection, but I can move the emails in batches of 500 to another folder and empty that folder. Is there any way to select larger batches of email or is it a case of opening a ticket to have it cleared?