Visibility Customer / Owner/Team

[Cigdem Turner]

 

Hi,

Generally, We know that  The user can select the visibility to decide if the timeline entry will be customer facing (“customer” visibility) or private to the team working on the request (“team” visibility).

In our system, The option for writing comments only visible to Customer or Owner,  should be disabled, being active only the option to write comments visible to the Team.

How can we disable the visibility for the customer or owner? We only want the comments tab to be visible to the team.

Can you help on it please?

Thanks,

[Steve Giller]

I believe that ui.app.com.hornbill.servicemanager.operation.popup.values is the setting you need here.

Please be aware that this is a global setting and applies to all manual updates.

[HHH]

@Steve Giller Would setting visibility to owner and then reassigning the request to another owner, transfer visibility to the new owner or does it "stick" with whoever created the update?