Michael Sharp

Hi @AlexTumberthanks for this. Not sure I understand the concept of a BPM adjustment? I'm not aware Project Manager runs under a BPM? I was under the impression that milestones have an equal weighting and once complete, would adjust the overall project progress? Regards, Mike.

Am I missing something?

Can someone at Hornbill at least acknowledge this? Quite frustrated that Cloudfare seems to be quite flakey recently?

We're down also!!!

Works fine for me when dragging emails onto a request using the "Attach" function in Hornbill. I'm not aware you could ever attach items to a comment other than screenshots? Mike.

Works a treat - love this!

Just had another

Hi all, Seem to be getting Cloudfare host errors at various points during the day for live.hornbill.com (402 if I remember rightly). Not sure if anyone else is seeing this? Regards, Mike.

Good afternoon, Are we able to add a custom Team Viewer button on our service portal as per the below link? https://www.teamviewer.com/en/company/badgegenerator.aspx Regards, Mike.

Seems to be ok now!

This is causing real operational problems for us @David Hall

Any luck @James Ainsworth?

Is there a way of marking forum posts as closed @James Ainsworth?

The update has fixed the issue thanks @James Ainsworth!

Is anyone else getting major problems with the display of the SLT field? For example SR00033720 response has been met: Also my widgets etc are not pulling through the correct figures. Mike.

@James Ainsworth I'm running v2.4.13 with iOS 13.1.3?

Hi all, In the Hornbill app it would be much better if the menu button was still visible when navigating through requests. Currently if I'm going through my notifications and browsing different requests, I need to keep pressing back in order to get back to the menu (which could be 10-15 times!). Thanks and regards, Mike.

I can't see any tasks in the Hornbill app anymore? This is something I've had access to previously. Thanks, Mike.

The email was received at 15:30 when verified against the web version of Hornbill Service Manager

Hi all, The time presented in Hornbill doesn't appear to match between the main email list view and the email itself. See attached screenshots taken on 16/10/2019 at 15:44 (but I was in Spain so was 16:43 there). Once support has acknowledged the screenshots please can you remove from this post? Thanks and regards, Mike.

Hi all, The Hornbill app appears to give me a vast amount more notification numbers than I actually have within the app. Presumably this should be a direct relation to the amount of notifications in service manager? See screenshots below. Regards and thanks, Mike.

Hi @Steven Boardman any update here please?

Thanks @Steven Boardman I want to use the email date/time to correctly calculate a response SLA. Regards, Mike.

CH00156758 - You can now retrieve details of an email via 'Requests > Get Request Information > Source Email Details' Hornbill Automation when the source of a Request is an email Regarding the above update to Service Manager - can we leverage the date/time of the inbound email against response and resolution times? Regards, Mike.

Any update on these suggestions @Steven Boardman?