Michael Sharp

Thanks @Steven Boardman - if a note could be put on here once available that would be great as this is very important for us. Mike.

Excellent thanks! Is there a timeline for this?

Please can we have the ability to add checklists within tasks for Project Manager in the same way this is provisioned in Service Manager? Further to this, it would be good to be able to create task templates for example if we were rolling out some software that required a series of tasks per person, we would not want to create separate tasks for each i.e. install software (list of users), configure software (list of users) OR the other way around list of users that have a checklist for each stage in them. Regards, Mike.

Hi all, I want to be able to create filters in the Service Manager list based on custom fields. My issue is I want to be able to populate a custom field with a trigger phrase/word to allow me to create custom filters in the Service Manager for my team. For example, if the user is a VIP, I would populate a custom field with "VIP" within the BPM and create a filter based on that. As far as I can see, I can only enable the columns for custom fields however not able to create a filter. On the face of it, this seems a really simple development? Regards and thanks, Mike.

Hi, can I get help on this please? Regards and thanks, Mike.

Please can you advise if there is a way to get the Hornbill mailbox configured for ActiveSync? The Hornbill app is not user friendly at all in my view for managing email and I want to make this easier for my out of hours rota team to monitor inbound email requests. Regards and thanks, Mike.

Hi Drew, I can't seem to get this to work sorry? I'm getting a SQL error. Mike.

When we add connections, we would like the ability to add comments to them so we can see immediately the impact details per person. When trying to find comments within the timeline (that we may have added for a particular connection) is really time consuming and would be good to have a comment box in the connection pane per person. Not sure if others would find this useful also? Mike.

Thanks for this - didn't even know it was there!! Mike.

this is from the demo site by the way

How does this work? Does it automatically add requests based on breach periods? Can boards automatically refresh?

Hi, Is it possible to have a widget that shows the response time with the least amount of time remaining (or most overdue) that is still outstanding. My idea is the widget will show the ticket reference and/or the time left e.g. ----SR00030406, 00:08:40---- OR ----IN00054063, --00:02:30---- (for overdue responses) Even if we could get the time or the ticket on their own, this would be great? Obviously both would be ace. Cheers, Mike.

@Steven Boardman please can you explain custom questions? Not used these before and could be useful?

Thanks for this @Steven Boardman, it would be better if this could be invoked rather than waiting on a workflow if possible? How does this handle progressive capture? Regards, Mike.

Or are we able to just toggle the request type? That would be better? Mike.

We have a requirement to be able to convert service requests (or any ticket ideally) to a Release Management ticket. A thought I had was to use a specific closure category as a trigger point i.e. category would be "release management required" which would then (on closure of the original request): - Raise a new RM ticket - Pull through the original summary and description - Link the original SR/IN ticket - Allocate to the same engineer by default Is this possible? Regards and thanks, Mike.

Hi Gerry, Apologies for the delay getting back to you. Turns out we have an over zealous anti virus but I do think this kind of functionality should be optional i.e. enable/disable in system settings where third party media plug ins are not used. Presumably this would optimise the performance of our instance? Regards and thanks, Mike.

Please can you advise why our AV prompts for a Twitter certificate when opening Hornbill? Mike.

Odd given most vendors will leverage serial numbers or asset tags to service their SaaS functionalities.

Thanks @Gerry - had FOMO for a moment there!

Thanks Gerry - don't think I have an invite for this?

Bumping post

Hi all, I don't seem to have the option to inject the serial number into the Custom Buttons in Asset Manager? Seems odd and wondered if support could be added for this? I want to create a button that automatically checks the warranty of all Apple devices (so iPhones and iPads) as per: https://checkcoverage.apple.com/gb/en/ If you add the serial number at the end, it will pick up the exact device. I've tried adding [[h_serial_number]] but suspect the button is referencing the Assets table rather than the other tables e.g. Assets_Mobile_Device. Regards and thanks, Mike.

@James Ainsworth did you find anything on the customer selection field? This is something we would want also

+1