Michael Sharp

Update released and works perfectly - had pre-staged my text with the hex codes and have automatically kicked in

Seems to come back as the default text colour? Have tried with or without the hashes? <span style="color:D40048;">'''T:'''</span> 0000 000 0000 '''| ''' <span style="color:D40048;">'''E:'''</span> [[mailto:IT@hornbill.co.uk | IT@hornbill.co.uk]] '''Operating Hours:''' 0800:18:00 (excluding weekends and bank holidays) '''Extended Critical Support:''' 0800:18:00 (excluding weekends and bank holidays)

Perfect, thanks again @Daniel Dekel!! One last question if I may, can we use custom colours instead of stock "red" as this doesn't wholly reflect our branding? Regards, Mike.

@Daniel Dekel see below <span style="color:red;">'''T:'''</span> 0000 000 0000 '''| <span style="color:red;">E:'''</span> [[mailto:IT@hornbill.com | IT@hornbill.com]] '''Operating Hours:''' (excluding weekends and bank holidays) '''Extended Critical Support:''' (excluding weekends and bank holidays)

[IMAGE DELETED] See attached - please can you delete the screenshot once noted?

Perfect - thanks very much for this @Daniel Dekel you've been extremely helpful!

Both of these work a treat thanks @Daniel Dekel however the link is now in a slightly larger font and all items proceeding the link are in a larger font also?

Thanks @Daniel Dekel - could I get a notification on this please? Again, one of the key features I would like to use before go live

Excellent thanks @Daniel Dekel - could I get a notification here once available please as I'd like to do this before releasing the portal

Apologies, can I use a hyperlink for the email address also in this pane?

Can you use different colours within the default text colour? @Daniel Dekel and @Steven Boardman I want to use the below format but change the colours of the T, E, Operating Hours and Critical Support to #d40048 T: **** *** **** | E: *********@****.co.uk Operating Hours: Critical Support:

Works a treat thanks @Daniel Dekel and @Steven Boardman - is there a way to remove the title for the page? Want to avoid using up too much of the screen!

Hi, I want to be able to use the home page top panel to display our contact details but want to do so in a clean fashion. Currently, it is a single line entry panel and I've been unable to resolve despite best efforts with my limited wiki knowledge. Ideally I want it to look like: T: **** *** **** | E: *********@****.co.uk Operating Hours: Critical Support: See below my failed attempt!!

Thanks @Steven Boardman - I think the colour of the icons were important from a visual perspective (or enable a toggle to choose between the body style or R/Y/G). Regards, Mike.

Excellent thanks @Daniel Dekel - is this something that we will see a quick turnaround on or could this be weeks/months? Regards, Mike.

Sorry @Daniel Dekel I got mixed up with the Service Catalog icon widget. I would like these centralised please. Further to this, if the rows have an odd number of icons, these would be central also (so three on top, two underneath) would still be centralised. Mike.

Hi I used to have the ability to colour my icons differently to the title. I would very much like this back please as our red is too garish and blue is too dull on our new employee portal. Have shown our new portal and old service portal below:

Is this available yet? Definitely a draw back on the new portal!

I'm sure the role was listed as company page manager on the slides? I've found this role now thanks!

Thanks for this, we do think there is a lot of merit in this being visible even when a service is available. The green tick, amber ! and red ! were really good and would like to see these back please. The requests number is much less important.

Hi all, I would like to use "Department" and "Employee ID" in my Customer Search selector during progressive capture and also would like the ability to use a list order of my choice. Currently I've worked around Employee ID (we're using this as a verification process) with a custom attribute but I can't seem to be able to rename that field either? If I can use Employee ID in the customer details pane in the main request view, that would be good too please. Regards, Mike.

Hi all, We have had the below warning from Mimecast regarding Microsoft's intention to deploy an update in March which may disrupt LDAP directory synchronisation. Presumably this will affect Hornbill also? Subject: Microsoft LDAP hardening – possible action required Dear Customer, Microsoft has communicated that in March 2020, a security update will automatically configure Active Directory Servers to require channel binding and Lightweight Directory Access Protocol (LDAP) signing by default. As such, if this security update is applied to your server(s) you may experience disruption to your Directory Connector. Regards, Mike.

Don't know whether this is a limitation or role configuration issue however I am often unable to see on-hold reasons in the timeline. I would have thought as a system admin and helpdesk manager, I would be able to see all content (whether hidden or otherwise). I've also seen on occasion the ability to select "owner" as a visibility but am unable to replicate. Regards, Mike.

We're still plagued by this!! Mike.

We're still plagued by this!!! Mike.