grahambird80

OK cheers, looks like we need to have serviceaccount\mailboxalias in the connection as that is now working

No we have not changed the password recently (last set in 2019), but the password does contain one of those characters

Further investigation of the logs shows that when it was working we can see the connection stating the service account\mailbox but now it just shows the service account but no mailbox?

Isn't Hornbill IMAP a pull from the source mailbox?

Looks ok to, we can see the errors connecting but once we fixed the permissions on the mailbox its OK

Yes have tried this and works ok, but mailbox not pulling emails.

Is there any way to force the Hornbill system to pull mail from the mailbox? We had an issue preventing the configured mailbox IMAP connection which has been resolved and the test shows success, but no mail is being pulled from mailbox to hornbill mailbox? Is there anywhere to see logs for mailbox activity?

Thanks for the info, will go with the external 3rd party solution for the time being

Hello @Daniel Dekel Did this go any further, we have a need in our business for a SCRUM style management system and rather than looking at a external service it would be good to have it in Hornbill. Cheers, Graham

Yep same with our instance

Hello AgentVinh and Victor, I had been trying to transition for ADFS over to Azure AD for SSO, I had created 3 instance in Azure AD Enterprise Apps and imported the Metadata in to three different SSO profiles in Hornbill Admin however this didn't work, i was getting and Cert trust error. To fix this I just setup one SSO Profile in both Azure AD and Hornbill Admin and added all three Identifier (Entity ID) URLs to the SSO profile in Azure AD, once that was done all was working. Now that I think about this it makes sense as when I had 3 profiles in both Hornbill would pass the auth to Azure AD which completed the auth and then send back a SSL Cert that hornbill received and as there was three profiles setup in Hornbill it didn't know which one to match it to. I did try having just the one SSO Profile in Hornbill and three in Azure AD but that didn't work ether, again because each Azure Profile had its own Cert and Hornbill only trusted the one. Hope that this helps someone else. Cheers, Graham

This area of the portal

On the Service Portal > All My Requests it would be great if the view could be customised to show additional Columns / remove Columns

When trying to drag an email message from Outlook client in to the Service Manager to attache to a ticket this doesn't work if using Chrome browser. However this does work if I am using Edge Browser. Is there a MIME Type setting that needs to be adjusted somewhere on the system?

Hi @Steve G OK I wondered about this but the instructions on the Wiki said to leave the [] off https://wiki.hornbill.com/index.php/LDAP_User_Import I have added the attribute again by selecting if from the picker and everyting is now working! Cheers, Graham