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Need a guaranteed response to an unanswered Forum Post?


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Hi All,

At Hornbill, we strive to provide timely and efficient support to all our customers through our Community Forums. We understand the importance of these forums as a valuable resource for our customers to seek assistance and share knowledge with one another. However, despite our best efforts, there may be instances where some forum posts may go unnoticed or unanswered. We want to assure our customers that our Community Forums are an integral part of our arsenal and we are constantly working towards improving our response times. However, due to the high volume of posts and the dynamic nature of our support system, we are unable to guarantee specific response times or provide service levels. To address this issue and prevent any delays in receiving support, customers subscribed to an enhanced success plan (e.g. Premier Success) have the option to expedite an answer to an existing forum post by directly contacting our Hornbill Support Team through our website at https://www.hornbill.com/support/. By simply entering your details, you can also view your available support options and determine which Success Plan you are subscribed to. If you have any questions or require further clarification regarding our Success Plans. you can navigate to https://wiki.hornbill.com/index.php?title=Success_Plans, where you can find detailed information about our Success Plans and their respective benefits. We value the feedback and suggestions from our customers and we encourage them to continue utilizing our Community Forums as a platform to engage with us and other users. We thank our customers for their continued support and we look forward to assisting them in any way we can.

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