[Unable to access Edit Task since Project Manager update]

@Steven Boardman I mentioned this to Alex already, but having the 'edit' button visible without hovering over it would be much better. Having it hidden doesn't seem to make sense to me.

[Asset state - Current or Active?]

Possibly a silly question, but what was the intended difference between the current and active states in Asset Manager? 

[Error Project after update]

Not sure if related, but it's no longer bringing up the number along the top bar showing how many tasks, risks etc..

[Error Project after update]

Should have added the detail too, sorry

 

[Error Project after update]

Hi @AlexTumber

I've updated project this morning, and on the first project I opened, I got the following error;

Tried a different project, and got a different error msg

Thanks 

[Searching Services / Catalog Items when raising a ticket]

Hello

When logging a new request, could a search feature be added to the Service List section, that searches against service name or catalog item. It would greatly speed up the process of finding the correct service / catalog item

thanks 

 

[Link Documents to Services]

Hello

would it be possible to be able to link documents in document manager to Services? 

In some cases, we have documents such as SLA / Charging information, which I would like to relate to a specific service. 

thanks

Darren 

[Co-worker Search form on progressive captures]

Morning,

Is there any update on this one? 

Now that we have started using Hornbill for HR processes, there are more scenarios where people work for us but do not necessarily have a computer, and therefore managers need to make requests on their behalf. Our cleaning workforce is a good example of this, as they don't have access to computers, but managers will be logging requests with HR on their behalf

thanks

[Link to External Documents]

Hello

We use an external BMS for the rest of the business, which includes all of the company policies, processes and procedures.

The current scenario I am now facing is that I would like to associate documents documents maintained on our BMS to Hornbill Services, but I won't rewrite the documents in Hornbill, or upload them, because the BMS is the control for the documentation. Ideally, I would simply like to be able to very simply link to them from Document Manager. I'm sure this could be done by creating a new document and pasting the link, but it would be smoother if it could exist as just a link. 

Thanks

Darren

[Live Time Sheet Updates]

Sounds like a good update @AlexTumber

[BPM - Add and Remove Assests]

Hi

The ability to interact with assets as part of a BPM would be really useful. We're looking to incorporate asset management into more of our process, in particular our site mobilisation and decommission processes where are managing multiple assets as part of a process. Being able to look up assets and update their fields (i.e. 'in stock' to 'deployed' would be extremely useful in streamlining, and controlling process. At the moment, we're relying on human intervention too much, which can lead to mistakes and quality issues. 

Any ideas @Steven Boardman?

thanks

Darren 

[Report auditing - How to check who/when changed or edited a report]

12 minutes ago, Steven Boardman said:

Hi @Joyce it is not currently possible to see a full audit history of changes made by whom to a report.  I have asked if we could add the by whom to the existing last update date and time, so we have that level, and i have also enquired about a more detailed audit  log.

If we can get some traction on these we'll post back here

Thanks, Steve

[Knowledge Centre and Service Portal]

Good Morning

We have finally activated the knowledge centre on the service portal, and it would be good if when the user identifies that the FAQ answered their question, that this was recorded somehow and the procap finished. 

Has anyone else looked at how this could be done, or have any ideas on the best way to capture that an FAQ answered the question and avoided a ticket being logged? 

Thanks

Darren 

[Project Task Audit History]

Good Morning

The audit history for project tasks does not appear to be working... can this be looked at please? 

Thanks

[User can't log in]

Thanks @TrevorKillick

 

[User can't log in]

17 minutes ago, TrevorKillick said:

@Paul Alexander

Thanks, we can see something strange going on here the user has the Customer Manager role '''Customer Contract Manager''' and has been licenced for customer manager even though you do not have any licences so shouldn't be able to log in.

We are investigating this issue now on our side to understand exactly what's causing this.

Kind Regards

Trevor Killick

We had some licenses which Gerry gave us. We've been testing the Service Contracts feature, which was in BETA, and feeding back on how it could be improved etc... You can see posts where I have been providing feedback on it. 

Can access be given back so that we can help continue with testing BETA features, or do I have to now purchase licenses? 

Thanks

Darren 

 

 

[Links against an organisation]

Not quite, unfortunately. Each of you organisations has a separate sharepoint library. We have c. 20 organisations, therefore I think we'd have to have 20 custom buttons on the form with the way it's currently configured?? I may have missed a trick here of course

Thanks

Darren 

[Links against an organisation]

Would it be possible to add a section links against an organisation, similar to how we added to links to Project manager. 

We use sharepoint as our documentation mgmt system, and being able to add links to the various sharepoint libraries that apply to an organisation would be really helpful

thanks

Darren 

[Filter not applying??]

Thanks @Daniel Dekel If it can be added to the list, that would be great

[Filter not applying??]

Hello

In Service contracts, when you make a selection using the types or sub types, the filters on the right hand do not update with the numbers of the view. In my example below, we have 173 contracts, 7 of which expire in 30 days. When I apply the type and subtype filter, it still says that there are 7 contracts expiring in 30 days. Would it be possible for the number to update based on the types and subtypes selected? 

Thanks

Darren 

[Error on reporting using Power BI]

Thanks @Steve G @Victor

We're only using R script as the data source, and not combing multiple data sources.... I'll double check some of the relationships and the columns to see if we can identify what is now causing the issue

[Export Project Tasks]

Thanks, @AlexTumber

[Export Project Tasks]

Would it be possible to have the option to export project tasks as a CSV, similar to how you can export the Request view in Service manager?

Thanks

Darren 

[Improved Gant Chart View]

Milestones are missing from the gant chart view, so adding them in addition to the tasks would allow us to view the milestones in a view similar to MS Project etc... 

[Error on reporting using Power BI]

We've got a new error coming up on our PowerBI report integration today. Nothing has changed on the report. Any idea what could be the cause of the error? 

Thanks

Darren