[Templates and Boards]

Hi

Would it be possible to have boards included as part of the project template? If this also linked to the task we created as part of the template then that would be good too. i.e. when creating the task in the template, we can also pick if it goes to the board plus lane assignment

thanks 

[Create tasks as cards]

+1 on this feature too

['My Services' View]

1 hour ago, Chaz said:

@Lyonel @Dan Munns the amount of text shown in bulletins will also be sorted in the next update.

We actually moved the bulletins further down because research showed that interactions beyond the first item in a carousel is low and next to nothing when you have many more... Having said that we'll review the situation and see how we can improve the layout.

I do think that Bulletins should have more prominence. Our service catalogue is fairly large, which means that on most screens the bulletin is not visible without scrolling down.

If the bulletin was placed at the top and dynamic i.e. the bulletin only shows if we choose to publish something, but if nothing is published then there isn't a bulletin displaying, then that would be good.

[InLine Manual]

@Gerry I mentioned this with Abdi at insights, and he suggested putting it on the portal. I wasn't sure where it should sit so thought I'd put it under general chat for now... 

For our intranet, we use a Tool called inline manual. It allows up to add tooltips to pages, create walkthroughs and interactive training guides. Have hornbill considered something similar? My initial thoughts are that it will be a great feature to make available as part of the portal, where hornbill customers could create their own branded walkthroughs for people using the portal. Guide them through how to log a request, or how to check status of their active requests etc... It's more interactive than creating accompany user guides or setting up training sessions, especially when there is a large user base. 

Here is a link to the company https://inlinemanual.com/

I'd be interested to hear your thoughts

Thanks

Darren

[Adding Requests to Global Boards]

3 hours ago, Ryan said:

Hi Darren,

If the Board Manager App is installed, your Service Manager will have the option to enable the boards app action for the request types against a Service. 

It sounds like you have already added the request types as options in the Board configuration.

Then users who have access to the Boards Manager App, will have that actions against the request visible. 

Hope this helps,

Ryan

@Ryan

Thanks, it was the 'by service' part I was missing. Thank you

Darren 

 

[Ordering of Services]

Keep up the pressure @Keith 

@Ehsan that's great to hear!

[Adding a project to a global board]

thanks, @alextumber

Just to give some context... We would use a board for a service, and the service owner would be able to display projects, MI's, Problems, activities etc... all related to running of the service.

[Ordering of Services]

Would it be possible to request the ability to order the Services, other than it being based on Alphabetical? 

Thanks

[FAQ order]

Thanks @Lyonel It makes sense for the most useful FAQ to be at the top, but when you're adding new FAQ's to the bottom of a list of FAQ's that already have 100+ views, it's not really practical

Hopefully @James Ainsworth or @Steven Boardman have some ideas about how we could improve FAQ mgmt

[FAQ order]

Hello

Can it be made possible to change the order of the FAQ's? We uploaded a lot of FAQ's when we first started last year and we're now adding new FAQ's, but they naturally appear at the bottom of the list, where as we would like to move them up the list to improve their visibility

Also, if it's possible to change the column size when viewing the faq's in service manager that would help because you can't even see the full title. Being able to see the answer as well in this view would really help too. 

thanks

Darren 

[Adding Requests to Global Boards]

Hello

How are requests added to global boards? From the request there is the option to add to service manager boards, but not the option to add to global boards. When I set the boards up, I had all options ticked for what can be added

thanks

Darren 

[Adding a project to a global board]

Hello

would it be possible to be able to add a project, and not just project tasks, to a global board? 

Thanks

Darren 

['Hornbill Today' View]

Would it be possible to minimise a widget, if there is nothing relevant for that day? i.e. if I have no approvals today, I can minimise the widget, creating more space for other information, without having the go into the configure options and make it smaller? 

Thanks

['Hornbill Today' View]

First impressions are good, Gerry. We'll get the teams using it the next few days and share any feedback

thanks

Darren 

['My Services' View]

Good Morning Gerry. Well done on a really good Insights 2018 event. 

I was so keen to look at the 'My services' this morning, I even got in early to test it out. 

However, it doesn't look how it did yesterday at the demo, and is basically the same as the existing portal but without the banner

Are we missing anything? 

Thanks

Darren 

 

[Custom Fields]

Thanks, @alextumber

[Project Task Category]

Great, I thought they may have been linked

[Custom Fields]

@alextumber sorry, it's my friday catch up

This one is still a big request for us. Tagging projects with metadata will greatly improve our portfolio mgmt reporting 

[Project Task Category]

On 3/20/2018 at 2:22 PM, alextumber said:

@Darren Rose no problem, I will chase this internally. I can't see it being a difficult thing to add.

 

Alex

Any updates on this one, @alextumber ? 

[Working with multiple pages of tasks]

Hi @alextumber piggy backing on this one slightly, is it possible to increase the number of tasks visible on a page from 10? Ideally as a custom number in app settings maybe? I think we're averaging about 5-6 pages of tasks at present so being able to display more on the page would really help

[Edit in Grid View]

@alextumber that's great, thank you

[Option to add links at Project Level]

Thanks for the tip @Steven Boardman Is the description field still character limited? 

[Edit in Grid View]

Thanks @alextumber

[Edit in Grid View]

Yes, absolutely. If it could be done like that across risks and the tasks that would be great.

As a quick aside, If it's possible to add the weighting and impact the risk view too, then that would be really good as well. 

[Edit in Grid View]

Thanks @alextumber If I had a wish list, this would be right at the top