[FAQ searching for more than one word]

On 6/29/2017 at 2:05 PM, Mohamed said:

Hi @Paul Alexander

Thanks for your feedback on this. After understanding your problem I am able to see where you're coming from
I've raised this as a topic internally to see what can be done about it

Regards

Mohamed

Hi Mohamed, are there any updates on improvements to the search feature on the portal? 

thanks

Darren

[Changes as Catalog Items]

30 minutes ago, Steven Boardman said:

@Darren Rose @Dan Munns i am pleased to let you know that catalog items will be available against changes in the next Service Manager update, which is expected later this week.

I hope that it will prove useful

Steve

Perfect timing, Steve! thank you

[Changes as Catalog Items]

FEATURE REQUEST: Is it possible to have catalog items available under Change Requests, so that we can offer different types of changes under the service which we can publish to the portal? 

thanks

Darren 

[Feedback]

@Lyonel that's what I was expecting, but hovering over the results doesn't show anything, even though I know he has left feedback. very odd.... 

[Feedback]

Hi

What does the 'feedback' rating refer to when you are logging a ticket for a User? (see attached screenshot)

This user has left feedback on tickets, and I was expecting to see that reflected here, as maybe an average score of the feedback they had left for example. 

Thanks

Darren 

[Additional Conditions on Activities]

Hi

When creating a board for Activities, you cannot add a condition for the Owner, only the assigned to. It would be great if owner could be a condition that could be used. i.e. I may be the owner of an activity, but have assigned it to an analyst. However, when I assign it, I lose visibility of the activity in my board view, which isn't ideal. 

Can Owner be added as a condition? 

Thanks

Darren

[Custom Button to Search Documents]

Thanks, @Daniel Dekel that's great to hear. 

Yes, searching on summary, rather than description would probably be best. Hopefully the wait won't be too long

Thanks

Darren 

[Custom Button to Search Documents]

Thank you for the reply @trevorharris 

Being able to search the Knowledge base on the old Supportworks, using the ticket summary, was a very useful feature and I was hoping there would be a way to replicate the functionality on Service Manager. 

Regards

Darren 

[Custom Button to Search Documents]

Hi

has anyone successfully been able to create a custom button on Incidents or Service Request forms that searches Document Manager using either the summary or description of the ticket? 

Thank in advance

regards

Darren 

 

 

 

[More Bulletin options (and a request for a ticker)]

@Mohamedand @samwoo I would just like to add that we are also really interested in these developments too. Being able to remove the drop shadow, and have more control over the text etc... would be great. 

Also, it would be really handy to be able to remove the gradient that is automatically overlayed too.

[Links opening a different browser]

Hi

Is it possible to create links in FAQ's that open up in a different browser. The current scenario we have is this;

We use Chrome or the Self Service Portal, as recommended. However, we need to include a link to webpage that uses Silverlight, which means it cannot be used in Chrome. Therefore, when people click on the link they get an error message relating to Silverlight being used in Chrome. 

Is it possible to set the browser to use as part of link? 

thanks

Darren 

[Service portal config]

Indeed. Favorites are great once people have done it, and seen all of the services available. However, we think that people will miss services because they won't click on 'more services'

[service portal text formatting]

Thanks, Chaz. It was raised as a possible concern by our committee that cover inclusion and disabilities. For now, we will stick to using dark backgrounds, but having the option to change this going forward will be extremely helpful

 

thanks 

Darren 

[Service portal config]

Is it possible to have the list of services on the service portal expanded by default, rather than having to click 'more services'? 

Thanks

Darren 

[service portal text formatting]

Hello, is there a way to remove the drop shadow from the text that appears on the bulletins in the Service portal? It has been raised as an issue for users with possible eye sight difficulties. Ideally I would like to turn the drop shadow off, but this doesn't appear to be an option

Thanks

Darren 

[Reporting on Star Rating]

Hi

Has anyone been able to use Advanced Analytics to report on the 5 star feedback ratings? I can create a standard report using the h_rating column, but this does not appear to be available when creating measures in Advanced Analytics. 

Thanks

Darren